Jefferson Radiology – Float Customer Care Agent

POSITION SUMMARY
Jefferson Radiology is looking for a Customer Care Agent to support our local Imaging Centers. The Customer Care Agent is responsible for timely and effective scheduling of patients for multiple offices and modalities, including Mammography, Bone Density, Fluoroscopy, Ultrasound, MRI, CT and Nuclear Medicine exams. This individual must demonstrate an understanding of modalities offered at the specific site locations and hours of operations. The Customer Care Agent works in a call center environment. This position has direct patient and referring physician contact and is accountable for representing the practice in a pleasant and professional manner at all times.

POSITION DUTIES AND RESPONSIBILITIES

• Schedules appointment for all modalities in a friendly cooperative manner
• Obtains demographic and insurance information and requests pertinent clinical information to schedule exams
• Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations
• Enters scheduling and registration information accurately into Radiology Information System (RIS)
• Requests lab work, prior imaging/reports or orders if necessary
• Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions
• Responsible for contacting patients if exams must be rescheduled
• Answers incoming calls with superior customer service
• Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly
• Processes order requisitions in order queue in a timely manner
• Responsible for administrative tasks
• Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• High school diploma or equivalent, required
• Six months or more of direct experience in a medical call center
• Must demonstrate mastery in exam scheduling and medical terminology
• Experience with scheduling and/or medical billing applications preferred
• Excellent diction, communication skills, and telephone manner
• Good understanding of ICD coding preferred
• Knowledge of medical insurance preferred
• Computer experience required

Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location