Concierge

Keeps updated information about the Hotel Facilities:

• All hotel room types, numbers/names, layout, appointments, amenities and locations.
• All Hotel features/ services, hours of operation.
• All Hotel restaurant food concepts, menu price range, dress code and ambiance.
• All Hotel room rates, special packages and promotions.
• Local events, attractions, holiday schedules.
• Knows names and location of meeting/banquet rooms along with functions booked for the day. Will direct guests as needed.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.

2. Ensures smooth daily operations:

• Monitors scheduled daily group activities
• Daily house count and expected arrivals/departures.
• Processing of incoming mail, deliveries and packages to the standard of The Radisson Blu, keeps a record of all guest related deliveries
• Ensures easy access for all other employees to guest information, and arrangements through the computer system
• Close communication and cooperation with all other departments to ensure the highest level of guest satisfaction and productivity
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Communicates closely with reservations on package related tasks and pre-reservation arrangements
• Communicates all operational events during the shift handover, and will follow up with any pending items.

3. Takes care of Guests and their requests

• Greets guests arriving at the hotel providing a warm welcome, assisting in directions and providing information as requested.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Anticipate guests’ & resident needs, respond promptly and acknowledge all guests & residents, however busy and whatever time of day.
• Assists Guests and other departments in arrangements like restaurant reservations/ recommendations, tickets for all kind of venues, transportation arrangements, special requests from individuals and groups
• Take record and relay messages accurately, completely and legibly.
• Resolve guest/resident complaints, ensuring guest satisfaction.
• Accommodate all guest requests expediently and courteously.  Follow up with designated hotel personnel to ensure completion of request.
• Books, reschedules and reconfirms transportation for guests (air, land, sea)
• Arranges Babysitting Service
• Books and confirms Tickets for local attractions, and happenings
• Accept and record wake-up call requests; deliver to PBX
• Reconfirm all guest requests for the following day

4. Keeps Guest Records updated

• Maintain positive guest, resident and employee relations at all times.
• Develop and maintain all guest profiles.
• Updating guest preferences and requests as well as arrangements for guests in the PMS for future reference

5.  Ensures proper accounting procedures are followed

• Post charges according to accounting procedures and in conjunction with front office cashiers
• Drop receipts, balance reports
• Complete designated cashier reports.
• Run closing reports.
• Collect payments, in communication with accounts and the front office cashiers

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

REQUIREMENTS:

• Minimum 3 -5 years experience in similar position
• Minimum one year upper upscale hotel experience
• High school diploma required, bachelor's degree preferred
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting skills
• Ability to work flexible schedule including holidays and weekends
• Excellent attention to detail
• Must possess the ability to handle multiple tasks
• Must possess a strong team spirit
• Commitment to exceptional guest service

PHYSICAL DEMANDS

• Ability to stand for extended periods of time
• Ability to occasionally lift, carry, push or pull up to 50 pounds
• Good manual dexterity for the use of common office equipment

• Long hours sometimes required.

• Ability to read, count, and write to accurately complete documentation.
• Ability to communicate with employees and guests.
• Ability to process information through pc system.

Salary : $1 - $1,000,000