What are the responsibilities and job description for the Restaurant Supervisor (Three Rivers Bar & Kitchen) - Radisson Hotel La Crosse position at Radisson Americas?
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
The Restaurant Supervisor is responsible for the supervision of the operation of the Radisson Hotel's Three Rivers Lodge by implementing strategies and services which meet the needs of owners, employees and guests.
SHIFT:
Full Time | 30 - 40 Hours per Week| AM Shifts
WHAT WE OFFER:
Our quirky group offers a break from the repetition, with no two days that are ever the same. After 90 days of employment, we are pleased to offer:
Paid Vacation, Sick and Personal time
8 Paid Holidays
401(k) Retirement Plan
Excellent benefits package including, health, dental, vision, short and long term disability, pet insurance, and so much more!
Employer paid AD&D, life insurance, and HSA contribution
RESPONSIBILITIES:
Responsibility #1:
Supervises the day-to-day operation of the restaurant
- Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Radisson Hotel standards
- Confirms daily specials and new menu additions with the Restaurant Chef
- Assists in overseeing the food and beverage service provided; coaches employees on effective service and food presentation techniques
- Inspects restaurant areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
- Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Responsibility #2:
Provides employees with the information needed to perform their job effectively
- Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
- Assists in prioritizing and assigning work
- Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
Responsibility #3:
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
REQUIREMENTS:
- Minimum two years restaurant experience, preferably in hospitality industry
- High school diploma required
- Strong oral and written communication skills
- Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
- Aptitude to resolve conflicts with guests, supervisors and employees
- Knowledge of local, state and federal liquor laws and regulations
- Ability to multitask and work well under pressure
- Basic computer skills in Microsoft Office Suite
PHYSICAL DEMANDS:
- Long hours are sometimes required, ability to work a flexible schedule
- Ability to stand for long periods of time
- Ability to lift up to 25 pounds on a regular basis and push or pull up to 75 pounds occasionally
- Good manual dexterity for the use of common office equipment
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
Salary : $1 - $1,000,000