What are the responsibilities and job description for the Sales Manager position at Radisson Blu?
COMPANY OVERVIEW
The newly rebranded Radisson Blu – Fargo is an upscale, full-service hotel committed to empowering the success and well-being of our employees by offering career paths in all areas of the hotel. From back of the house positions in our kitchen and housekeeping departments, to front-facing positions like guest service or restaurant serving, we’re sure you’ll find the perfect fit within our hotel!
We believe that our people are our number one asset and are always looking for great people to join our team. We are looking for those who are dynamic, resourceful and ready to jump into any situation to give a helping hand. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today! Help us make every moment matter for our guests and for our team.
JOB SUMMARY
A Sales Manager is responsible for assisting with the daily operations of the hotel Sales & Marketing Department. This position thrives on organizational talents, a willingness to learn and ability to adapt to the unexpected day to day surprises of a sales office in hospitality. This position drives customer loyalty by delivering service excellence and closing the best opportunities for the property based on market conditions and property needs. The Sales Manager is on a team, and together they work to maintain a thorough knowledge of the hotel and all its grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization.
RESPONSIBILITIES
- Participates in the development of the hotels sales and marketing strategies for achieving individual and group sales goals.
- Contributes to the quarter action plan of the sales department to ensure success in reaching goals of assigned market segment.
- Achieves individual and team goals within assigned market segments via outside sales calls to existing and new clients to solicit hotel services.
- Prepared proposals geared to maximize profit while satisfying clients needs.
- Follows up on incoming leads to turn into bookings.
- Contacts in-house customers to foster additional business, repeat booking and referrals.
- Document group and individual inquiries on lead sheets and disburse to the appropriate manager.
- Create booking contracts and/or banquet event orders as directed.
- Create and communicate change reports daily.
- Compile and distribute client profiles and maintain ongoing communication regarding client specifications with hotel department heads to ensure that all service-related needs are fulfilled.
- Be fully knowledgeable of hotel services, amenities, capacities and operational systems and process in order to accurately respond to customer questions and requests for information.
- Assure that all incoming and outgoing correspondence is received, mailed, emailed and/or filed as required.
- Perform clerical duties such as answering phones, typing correspondence and reports, filing, and answering phones.
- Assist in organizing site visits; greet and welcome visitors and provide comprehensive tours of guest rooms and public areas.
- Assist Sales Directors in promoting awareness of the property through developing formal presentations and organizing sales calls to local, corporate, association and leisure markets.
- Conduct all client interactions with the highest levels of integrity and professionalism, in keeping with company and brand standards.
- Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner.
QUALIFICATIONS
- High school diploma and higher education preferred.
- At least one year of sales experience and event planning preferred as well as 6 months hotel experience.
- Valid driver’s license required.
- Excellent organizational, communications, interpersonal, conflict resolution and negotiating skills.
- Experience with banquet catering, sales process, client base, and general market knowledge.
- Able to work independently with minimal supervision and desire to participate as part of a team.
- Working knowledge of Delphi, Opera, Microsoft Products, E-mail, Social Tables.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
- Must be able to work with a heavy workload in a fast-paced environment of multiple projects, while maintaining a minimal stress level.
- Must possess ability to ensure profitability using persuasive tools and creating the right environment for the interested parties.
- Must present a professional image, through appearance, dialogue, and business practices.
BENEFITS
- Associate Hotel Discounts Worldwide
- PTO Accrual from day one
- Health, Dental and Vision Insurance
- 401(k) with Employer Match
- Short Term & Long Term Disability Insurance
- Paid Life Insurance
- Employee Assistance Program
Salary : $40,000 - $42,000
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