Patient Services Representative
Job Posting for Patient Services Representative at RadNet Radiology
Duties:
- Answering phone calls and directing them to the appropriate department or staff member
- Greeting and checking in patients as they arrive at the facility
- Collecting and verifying patient information, including insurance details
- Scheduling appointments and managing the appointment calendar
- Assisting with patient registration and updating patient records
- Providing excellent customer service and addressing patient inquiries or concerns
- Coordinating with other departments to ensure smooth patient flow and efficient operations
- Handling billing and payment processing for patients
- Maintaining confidentiality of patient information
Qualifications:
- High school diploma or equivalent required
- Previous experience in a healthcare or medical office setting preferred
- Strong communication skills, both verbal and written
- Excellent customer service skills and ability to handle difficult situations with professionalism and empathy
- Proficient in using phone systems and basic computer applications
- Knowledge of medical terminology and procedures is a plus
- Ability to multitask, prioritize, and work in a fast-paced environment
Please note that this position may require occasional evening or weekend shifts, as well as the ability to handle emergency situations in the ER.
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
Medical specialties:
- Radiology
Schedule:
- Monday to Friday
- Rotating weekends
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical terminology: 1 year (Required)
Language:
- Spanish (Required)
Ability to Relocate:
- West Islip, NY: Relocate before starting work (Required)
Work Location: In person
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