What are the responsibilities and job description for the Workforce Planning Analyst position at RadNet?
Schedule Availability: Monday - Friday 10:00am to 6:30pm
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Workforce Planning Analyst, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
- Analyze historical trends and future projections to create forecasting, shrinkage recommendations, scheduling and both weekly and long-term staffing plans & status.
- Track and monitor initiative performance and impact to Contact Center; provides staffing adjustments recommendations, if needed.
- Manages intra-day call handling partnering with Supervisor and Contact Centers to adjust staffing if and when needed (e.g., downtime, overtime, etc.)
- Monitor real-time performance of all West Coast Contact Centers, partnering with Supervisor and Contact Center Management to ensure Key Performance Indicators are understood, reported on and met.
- Assess, analyze, and report on team member, subsidiaries, and contact centers performance and productivity.
- Set up new team members in WFM and CISCO and assist with upkeep and optimization of all scheduling related software
- Run and prepare ad-hoc reports and analysis as requested.
- Assist with unplanned and planned interruptions, providing frequent updates to contact center leadership and serve as key contact for internal partners (e.g., Telecom, IT, Strategic Initiatives, etc.)
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
- You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
- This is an On-Site position.
To Ensure Success In This Role, You Must Have:
- Must possess strong analytical skills, creative thinking, critical reasoning and intellectual curiosity.
- Knowledge of Workforce Management and industry trends and best practices.
- Knowledge of Workforce Planning; Calabrio preferred.
- Contact Center WFM preferred.
- Must have intricate knowledge of Microsoft Excel.
Pay Rate $18.00-$20.00 hourly
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location and training. This pay scale is not a guarantee of a particular wage.
Salary : $18 - $20
