BMW Service Business Development / Customer Service Representative
Job Posting for BMW Service Business Development / Customer Service Representative at Rallye Motor Company
The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our BMW Service Business Development Center (BDC) for a BDC Representative! The BDC representative will supplement the service team by booking service appointments, answering client inquiries, and conducting follow-up calls, while promoting BMW standards for superior customer service experience. If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base, wants be a part of an outstanding team, enjoy holidays off and excellent benefits!
Responsibilities for this position include, but are not limited to:
PAY RANGE: $19 - $21 Per Hour Commission
Requirements
Responsibilities for this position include, but are not limited to:
- Establish ongoing consulting relationship with customers by being available during normal hours to answer questions, explain additional repairs needed
- Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW products and service lines
- Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone number & email address)
- Verify customer's need for alternative transportation (Rental, Shuttle, Taxi, & Loaner vehicle)
- Coordinate with the Service Manager, Service Advisors, or other retail center personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion
- Advise customer of early or late vehicle drop off and pick up procedures (i.e. Early Envelope, drop box location, or fax in reservation confirmation form)
- Follow up with customers who missed their appointments. Confirm customer appointments
PAY RANGE: $19 - $21 Per Hour Commission
Requirements
- Previous automotive BDC, customer service, and/or phone sales experience required
- Outstanding Customer Service Skills
- Trainable in various computer systems
- Excellent verbal/written communication and organization skills
- Outgoing and patient personality with outstanding customer relations ability
- Professional personal appearance
- Must be available to work Saturdays
- Great benefits package including medical, dental and vision coverage for employee & family!
- Company paid life insurance and optional additional coverage
- Voluntary short term and long term disability available
- Additional voluntary benefits including Aflac and LegalShield!
- Paid time off!
- Paid holidays!
- 401K plan
- Employee Assistance Program
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