Lead Mitigation Technician

About Us:

At RAM Restoration, we assist homeowners and businesses during times of need after a disaster occurs. We look to mitigate damage from spreading or becoming larger, while restoring the customer’s home or business back to its pre-loss condition. We look to take on the burden of the clean-up process from our customers after water, fire, mold, or storm damage has occurred. We are looking for a Lead Mitigation Technician to join our team; A dedicated and reliable worker that can perform the job duties of the Lead Mitigation Technician Role pertaining to water, fire, mold, and storm damage.

What We Are Looking For:

· Has at least 1-3 years of experience in water, fire/smoke, and/or mold mitigation.

· IICRC Water/Fire Certified, Mold (AMRT) preferred.

· Xactimate Experience required.

· Exceptional customer service and being able to explain scope of work needed.

· Experience in a lead role that can provide constructive feedback and receive constructive feedback.

· Understanding of insurance processes, coverages, and responsibilities that can assist our customers.

· Reports to work on time and follows on-call schedule guidelines.

· Professionalism that can follow dress code and maintain good personal hygiene.

Primary Responsibilities:

· Scope and inspect various mitigation and emergency service calls relating to water, fire, mold, smoke, and storm damage.

· Estimate for services performed through Xactimate accurately and efficiently.

· Oversee and manage a team of 2 or more technicians on a daily basis.

· Prepare and review documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies.

· Ensures all equipment needed for job is on truck prior to traveling to job site.

· Maintain inventory for current and future jobs.

· Interacts with residential and commercial customers and ensures proper communication is established for jobs.

· Prepare rooms/areas for work activities. Set up staging area and equipment for each project.

· Maintain a clean and organized vehicle and clean equipment appearance.

· Ensure cleanup of job site is done properly with nothing being overlooked once job is complete.

· Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.

· Perform daily monitoring and tasks for each assigned job for our customers with urgency.

· Responsible for making adjustments as needed to the drying or cleaning plan to ensure job is done to RAM Restoration’s standards.

· While performing job duties, employee must have the ability to lift and/or move items over 50 pounds and have the ability to perform job duties while standing, walking, kneeling, crouching, and climbing.

Requirements:

· High School Graduate or Equivalent

· Must have knowledge for use of smartphone/email technology.

· IICRC Certifications in Water, Mold, And/Or Fire preferred

· Must have valid driver’s license and a clear driving record.

· Basic Math Skills

· Must be able to prioritize activities and meet deadlines.

· Ability to lift a minimum of 50 pounds regularly, occasionally over 100 pounds with assistance.

· Ability to successfully complete a background check.

· Ability to work with/around cleaning products/chemicals.

· Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)

Job Type: Full time

Schedule:

· 8-hour shifts

· Monday-Friday

· Overtime, as needed

· On-Call: Overnight, Weekends, Holidays

Experience:

· Restoration: 1-3 years (Required)

Work Location: Multiple Locations

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 – 50 per week

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Experience:

• Restoration: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road