What are the responsibilities and job description for the Desktop Support Technician/ Denver, CO position at Randstad Technologies?
Job Description
The Deskside Support Technician is a member of an onsite technical team that works in consultation with the Regional IT Manager to help teammates and customers at FlightSafety's learning center locations. This is a predominantly hands-on role, facing both internal and external customers with a high level of autonomy. Excellent responsiveness, prioritization, communication, record keeping, and customer service skills are essential for this position.
TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
- Provide excellent IT support to customers by fulfilling requests, troubleshooting, and resolving intermediate issues both remotely and onsite with a positive customer service focused attitude
- Analyze and diagnose problems and link them to underlying issues and symptoms to determine a solution; identify what issues should be escalated and what can be resolved personally
- Troubleshoot, Install, repair, upgrade, and configure a variety of issues autonomously including but not limited to hardware, printing, imaging and software issues
- Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve issues to the satisfaction of the customer
- Coordinate hardware procurement for customers through approved company processes to support appropriate IT requirements and facilitate hardware RMA process with OEM via applicable warranty
- Maintain current and accurate hardware inventory lists for IT equipment; provide recommendations to Managers if issues
- Develop technical knowledge of each system within the company portfolio and develop specialized knowledge of certain nominated areas
- Coordinate with Manager of Deskside Support and Regional IT Managers in performing maintenance and updates to local network and server infrastructure
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- This position also requires performing duties outside normal business office hours on an "as needed" basis
- Travel when required
MINIMUM EDUCATION:
Desktop Support Technician
2 | P a g e
- Associates degree or equivalent work experience in lieu of degree
MINIMUM EXPERIENCE:
- 3 years of customer facing deskside support experience
KNOWLEDGE, SKILLS, ABILITIES:
- Excellent technical knowledge of PCs and desktop hardware
- Working technical knowledge of network protocols, operating systems, and standards.
- Window Desktop Operating Systems
- In-depth knowledge and experience troubleshooting Microsoft Office Suite
- Ability to operate various desktop technology tools, components, and peripheral accessories
- Proficient knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts
- Ability to work in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results
- Be accountable and responsible for the accuracy and completeness of assigned work and results
- Prioritize and manage workload and communicate issues clearly
- Exhibit the ability to act calmly and competently in high-pressure, high-stress situations
- Must be a critical thinker with strong problem-solving skills
- Exhibit effective verbal and written communication skills
location: Denver, Colorado
job type: Contract
salary: $25.00 - 32.50 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
- Provide excellent IT support to customers by fulfilling requests, troubleshooting, and resolving intermediate issues both remotely and onsite with a positive customer service focused attitude
- Analyze and diagnose problems and link them to underlying issues and symptoms to determine a solution; identify what issues should be escalated and what can be resolved personally
- Troubleshoot, Install, repair, upgrade, and configure a variety of issues autonomously including but not limited to hardware, printing, imaging and software issues
- Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve issues to the satisfaction of the customer
- Coordinate hardware procurement for customers through approved company processes to support appropriate IT requirements and facilitate hardware RMA process with OEM via applicable warranty
- Maintain current and accurate hardware inventory lists for IT equipment; provide recommendations to Managers if issues
- Develop technical knowledge of each system within the company portfolio and develop specialized knowledge of certain nominated areas
- Coordinate with Manager of Deskside Support and Regional IT Managers in performing maintenance and updates to local network and server infrastructure
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- This position also requires performing duties outside normal business office hours on an "as needed" basis
- Travel when required
The essential functions of this role include:
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $25 - $0