Service Desk Technician

job summary:

Randstad Technologies is seeking an experienced Service Desk Technician for a hybrid opportunity in the KC area. This position is a customer service-oriented Technical Support professional that provides first-level support through phone, email, and chat for all Information technology-supported services and systems for internal customers, service vendors, and other companies within the industry.

 

location: Kansas City, Missouri

job type: Contract

salary: $25 - 26 per hour

work hours: 8am to 4pm

education: High School

 

responsibilities:

• Provides exceptional customer service.
• Provides first-level support through remote desktop tools.
• Tracks route and redirect requests to correct resources as needed.
• Escalates and provides critical incident support as needed.
• Follows up with customers, provides timely updates, and sees problems through to the end.
• Ensures proper documentation of incidents, requests, and follows established ticketing processes.
• Updates exciting Help Desk documentation to reflect troubleshooting steps for known errors.
• Recommends procedure modifications or improvements.
• Gathers detailed information from customers via telephone or remote support tools.
• Utilizes existing tools to diagnose customers' needs and evaluate options for resolution.
• Resolves issues on systems remotely when possible.
• Maintains awareness of changes in the environment that affect the supported customer base.
• Attends regular meetings and training activities.
• Updates current Help Desk Documentation to reflect troubleshooting steps for known
• Logs all tickets in ticketing toll and follows established ticketing processes.
• Night Shift: Compiles and distributes the morning report within the defined timeframe.

 

qualifications:

• Experience level: Experienced
• Minimum 1 year of experience
• Education: High School

 

skills:

Helpdesk (1 year of experience is required)

WINDOWS INSTALLER

Active directory (1 year of experience is required)

Citrix

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.