Air Cargo Logistics Coordinator

job summary : Responsibilities :

Responsibilities :

• Manage daily operations, including customs clearance, shipping, labeling, and cargo distribution to meet customer specifications.
• Engage in regular communication with customers to address inquiries and ensure satisfaction.
• Supervise assigned team members by assigning tasks, providing training to backup staff, and offering direct guidance to team members.
• Monitor individual workloads to maintain optimal team performance. Arrange coverage for absences or holidays as needed.
• Facilitate the distribution of documents to appropriate team members and ensure timely redirection of emails and other instructions.
• Maintain and update Standard Operating Procedures (SOPs) for accounts within the team.
• Utilize forklift equipment to load and unload freight as required.
• Prioritize documentation and customer service tasks (66%) alongside warehouse duties (33%).

Qualifications

• High school diploma or equivalent, or significant relevant work experience.
• 3 years of experience in the freight forwarding industry.
• Proficiency in analytical skills, including familiarity with logistics and planning concepts.
• Knowledge of international commerce, including incoterms, customs regulations, and shipping methods.
• Familiar with Gateway system and Department of Transportation regulations

Work Environment

This role operates within a small team environment alongside Office Managers, Sales, and Air and Ocean Cargo staff. The workplace includes both office and warehouse settings, with a business casual dress code.

Skills : Leadership, Communication, Organizational Skills, Analytical Thinking, Customer Service, Technical, Air Cargo, Customs Clearance, Freight Forwarding Experience : Experienced3 year(s)

responsibilities :

• Manage daily operations, including customs clearance, shipping, labeling, and cargo distribution to meet customer specifications.
• Engage in regular communication with customers to address inquiries and ensure satisfaction.
• Supervise assigned team members by assigning tasks, providing training to backup staff, and offering direct guidance to team members.
• Monitor individual workloads to maintain optimal team performance. Arrange coverage for absences or holidays as needed.
• Facilitate the distribution of documents to appropriate team members and ensure timely redirection of emails and other instructions.
• Maintain and update Standard Operating Procedures (SOPs) for accounts within the team.
• Utilize forklift equipment to load and unload freight as required.
• Prioritize documentation and customer service tasks (66%) alongside warehouse duties (33%).

Qualifications

• High school diploma or equivalent, or significant relevant work experience.
• 3 years of experience in the freight forwarding industry.
• Proficiency in analytical skills, including familiarity with logistics and planning concepts.
• Knowledge of international commerce, including incoterms, customs regulations, and shipping methods.
• Familiar with Gateway system and Department of Transportation regulations

Work Environment

This role operates within a small team environment alongside Office Managers, Sales, and Air and Ocean Cargo staff. The workplace includes both office and warehouse settings, with a business casual dress code.

The essential functions of this role include :

working in a smoke free environment

qualifications : Experience

Experience

• Experienced
• 3 years

Education

• High School (required)
skills :
• Leadership
• Leadership
• Communication
• Organizational Skills
• Analytical Thinking
• Customer Service
• Technical
• Air Cargo (3 years of experience is required)
• Customs Clearance (3 years of experience is required)
• Freight Forwarding (3 years of experience is required)
2 days ago