Bilingual Call Center Representative

We are seeking a highly motivated and customer-oriented Spanish-speaking Call Center Representative to join our team. As a Remote Call Center Representative, you will be responsible for making outbound calls to customers, following a predetermined script in Spanish to provide excellent customer service and generate sales leads. The ideal candidate will be fluent in both Spanish and English, possess exceptional communication skills, and have a proven track record of delivering high-quality customer service. This position will start ASAP and is a temp to hire position. If you are interested, please apply for immediate consideration!

salary: $19 - $20 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: No Degree Required

Responsibilities

• Conduct outbound calls to customers or prospects based on a predetermined script in Spanish, while ensuring excellent customer service and high call quality.
• Collect and record accurate and complete information from customers or prospects, including personal and contact information, product or service preferences, and feedback or concerns.
• Maintain a comprehensive knowledge of the company's products, services, and pricing to effectively communicate with customers or prospects and address any questions or concerns they may have.
• Meet or exceed sales goals and targets established by the company, while adhering to all sales and compliance regulations.
• Follow up on customer requests or issues in a timely and efficient manner, while ensuring customer satisfaction and loyalty.
• Document all customer interactions, inquiries, and resolutions in a clear and concise manner in the company's CRM system or other designated software.

Skills

Follow-up

Active Listening

Telephone Etiquette

Customer Service

Call Center Support

Customer Relations

Call Center

Outbound Calls

Inbound Calls

Spanish

Qualifications

Years of experience: 1 year

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.