Client Relations Specialist

A well-established Medical Technology company is looking for an experiences Client Relations/Sales Support Rep to fill our international desk. The position is on-site, M-F, but with some flexibility in the daily schedule due to international business and time changes. Typically, this desk starts between 600-700am for contact with our international clients. Client Relations is integral to our company and has a major roll working with finance, shipping, production, quality and repair to ensure we take care of the customer first and foremost. We are hoping for a really strong performer with a great personality. We’re looking for a long-term employee who is open to learning, training, and opportunity. There will certainly be a learning curve, but we can easily work with that if candidate has a good attitude and likes a challenge.

salary: $48,000 - $52,000 per year
shift: First
work hours: 6:30 AM - 3:30 PM
education: High` School

Responsibilities

• Order fulfillment for distributors and other customers
• Order administration
• Preparing quotes
• Order tracking and expediting
• Ttechnical support and proforma invoicing.
• Provide order acknowledgements, pricing, and shipping verifications.
• Upselling when the situation calls for it.

We need someone with previous customer service experience (medical device preferred)

Good communication (especially email since most international communication is digital)

Proficient in Excel (Pivot tables, functions, etc.)

Computer literate and capable of learning MRP software (Intuitive)

Comfortable working with other departments to ensure customer orders are fulfilled timely.

Excellent time management and organizational skills

*most importantly someone who takes ownership of their job, wants to excel and do well, willingness to learn, and a team player.*






Skills

Client Service

Verbal Communication

Analytical Thinking

Order Processing

Data Entry

Account Management

Excel

Excel Pivot Tables

MRP (2 years of experience is required)

Customer Service

Order Administration

Upselling

Written Communication

Basic Software Skills

Technical Support

Qualifications

Years of experience: 3 years

Experience level: Experienced

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



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