engineering tech

job summary:
Leader in medical device manufacturing is looking for Engineering Tech in Dublin, CA for a contract role expected to last 6 months, possible extension, possible temp to perm. This role will oversee the troubleshooting and repair processes and work instructions related to in-house product Service and RMA.

location: Dublin, California
job type: Contract
salary: $32.00 - 37.44 per hour
work hours: 8am to 5pm
education: Associates

responsibilities:

• Investigates, troubleshoots and repairs all Service/RMA items.
• Writes and communicates on failure investigation reports.
• Processes service/RMA orders completely and in a timely manner.
• Works closely and supports Customer Service with all aspects of warranty and non-warranty repair.
• Performs system upgrades as required by Customer Service and sales requirements.
• Report on status of all service/RMA inventories. This includes maintaining a log of all in-house refurbished service/RMA items.
• Report on complaint investigations, service calls and RMA updates.
• Inputs daily service call repair status into SAP service module.
• Designs, builds and documents test fixtures for servicing multiple product lines.
• Maintains work instructions of all service processes including the development of troubleshooting flowcharts/guides.
• Facilitate the design, build, test and documentation of simple service test fixtures and test processes.
• Proactively seeks ways to improve the Service/RMA process as new products are released.

Skills:

• Experience using electrical test equipment such as DMM.
• Capable of troubleshooting electro-mechanical assemblies down to the component level.
• Ability to read schematics and engineering drawings.
• Customer service experience.
• Excellent communications skills, both written and oral.
• Excellent organizational skills.
• Proficiency with MS-Office software including MS Word and Excel.

Desired Skills:

• Experience working in a production environment preferred.
• Experience with CRM (Customer Relationship Management) systems, preferably SAP Business One preferred.
• Responsible for performing all duties in compliance with FDA's Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which Allergan complies.

Education and Experience:

• Associate degree, Technical Certification or equivalent work experience.
• 3-5 years experience.

qualifications:

• Experience level: Experienced
• Education: Associates

skills:

• Quality
• SAP Applications
• Medical Device

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.