What are the responsibilities and job description for the Help Desk Engineer position at Randstad?
job summary:
Manufacturer in the Madison, WI area is seeking a Help Desk Engineer. This position will be responsible for answering phone calls and tickets from field technicians concerning robotic equipment. The ideal candidate will have a Bachelor's degree in engineering or similar discipline and previous experience as a field technician or help desk professional. Open to remote work after initial training.
All candidates must be legally authorized to work in the U.S.
location: Waunakee, Wisconsin
job type: Permanent
salary: $60,000 - 90,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
qualifications:
skills:Field Service Troubleshooting Electrical Mechanical Technician
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Manufacturer in the Madison, WI area is seeking a Help Desk Engineer. This position will be responsible for answering phone calls and tickets from field technicians concerning robotic equipment. The ideal candidate will have a Bachelor's degree in engineering or similar discipline and previous experience as a field technician or help desk professional. Open to remote work after initial training.
All candidates must be legally authorized to work in the U.S.
location: Waunakee, Wisconsin
job type: Permanent
salary: $60,000 - 90,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
- Support field technicians with remote troubleshooting through diagnostic techniques
- Create system documentation and solutions
- Escalate unresolved issues to next level support team
- Assist field staff with installations of new products and product testing
- Bachelor's degree in Engineering or similar discipline
- At least 2 years as a field technician or help desk/customer support professional
- Solid technical writing skills
- Knowledge of hydraulic, pneumatic, electrical and vacuum systems
- Capabilities with MS Office software required; computer networking systems knowledge a plus
- This is a day shift position, but must be willing to do rotation for on-call work for one week every 8 weeks or so
- Ability to speak Spanish or French a plus
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $60,000 - $0
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