What are the responsibilities and job description for the HR Support Associate position at Randstad?
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job summary : Responsibilities :
Responsibilities :
- Support and meet customer service expectations and performance metrics
- Influence team engagement positively and demonstrate ownership
- Act as subject matter expert for employee and manager inquiries
- Handle high volume of inbound inquiries, ensuring exceptional customer service and problem resolution
- Follow procedures to research and respond to calls / cases accurately
- Use sound judgement for appropriate resolutions
- Utilize tools / resources for efficient task performance
- Escalate complex issues to HR Specialist / Supervisor
- Document case discussions accurately
- Stay updated on HR policies and employment laws
- Maintain records and report on functional tasks
Skills : Telephone Etiquette, Human Resources, federal regulations, Customer Service, Organizational Skills, Typing Skills Experience : Experienced3 year(s)
responsibilities :
- Support and meet customer service expectations and performance metrics
- Influence team engagement positively and demonstrate ownership
- Act as subject matter expert for employee and manager inquiries
- Handle high volume of inbound inquiries, ensuring exceptional customer service and problem resolution
- Follow procedures to research and respond to calls / cases accurately
- Use sound judgement for appropriate resolutions
- Utilize tools / resources for efficient task performance
- Escalate complex issues to HR Specialist / Supervisor
- Document case discussions accurately
- Stay updated on HR policies and employment laws
- Maintain records and report on functional tasks
qualifications : Experience
Experience
- Experienced
- 3 years
Education
Bachelors
skills :
- Telephone Etiquette
- Human Resources
- federal regulations
- Customer Service
- Organizational Skills
- Typing Skills
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