What are the responsibilities and job description for the IT Service Manager position at Randstad?
job summary:
Job Descriptions:
location: Charlotte, North Carolina
job type: Contract
salary: $45.63 - 55.63 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
qualifications:
skills:Manager
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Job Descriptions:
- The IT Service Stability and Problem Management role is a Subject Matter Expert (SME) focused on IT system performance, stability and resiliency, of externally hosted services integrated with the environment.
- The role will liaison with business, technical organizations, and vendors; independently providing consultation services following ITIL Service Operation framework processes and best practices for the following areas: Change Management, Post Incident Problem Management, system resiliency and disaster recovery management.
- The role will act as a consultant during assessments and review hosted environments to ensure system resiliency and high availability.
- Concentration will be on integrity of operational processes used by vendors; identifying gaps and driving implementation of mitigating solutions. Other important functions of this role are to:
- Facilitate and distribute minutes for video/teleconference meetings involving a large number of participants, leading individuals outside your group to determine actual Root Cause (RC) of problems.
- Identify Single Point of Failures, determine mitigation plans and track opportunities for improvement; leveraging operational excellence processes that will minimize adverse impact of incidents on the business and prevent reoccurrence.
- Manage planned changes and ensure no disruption of production environment.
- Establish, create, and maintain operational support playbooks and escalation information; including triage engagement and escalations.
- Understand and drive providers adherence to SLA terms and Compliance Standards.
- Accountable for planned maintenance Change Management submissions, approvals, and oversight.
- Provide oversight and assistance with planning and execution of Disaster Recovery exercises.
- Analyze and report trends, identify non-functional and business risks/gaps associated with vendor service Availability, Stability, Resiliency, and Disaster Recovery capabilities.
- Create solid written business cases, deliver presentations that propose recommended solutions, process improvements needed to achieve greater overall system stability and resiliency.
- Management of active problems ensuring they are kept up to date with clear concise information.
- Engaging with appropriate technical and business teams across the enterprise to assist in the resolution of problem records.
- Analytical Thinking
- Data Analysis, Analytics, and Reporting
- Excellent communication skills
- Self-starter, ability to work independently
- solid knowledge of ITIL/ ITSM Problem and Change Management
- Solid knowledge of ITIL/ ITSM Problem and Change Management Solid technical foundation
location: Charlotte, North Carolina
job type: Contract
salary: $45.63 - 55.63 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Identify Single Point of Failures, determine mitigation plans and track opportunities for improvement; leveraging operational excellence processes that will minimize adverse impact of incidents on the business and prevent reoccurrence.
qualifications:
- Experience level: Experienced
- Minimum 8 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $46 - $0
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