Printer Field Service Technician

job summary : Responsibilities :

Responsibilities :

To service equipment in the field in a manner that provides excellent customer service to every customer

every time. This involves maintaining and controlling parts, tools, supplies, vehicles and more and

keeping accurate records.

MAJOR RESPONSIBILITIES :

Provide exemplary customer service to every customer every time.

Maintain the Company’s four-hour response time guideline.

Repair equipment in the field in a prompt, accurate manner.

Maintain and control all supplies, parts, tools, and information necessary to service the customer.

Stay abreast of training on equipment so that knowledge is up to date.

Report company mileage information correctly and on time.

Use safe driving practices at all times and keeping vehicles clean and well-maintained.

Keep callbacks to a minimum 10% or less.

Assist and support the Sales department in efforts to establish and maintain good customer relations

as well as upgrade equipment.

Refurbish machines for resale.

Maintain good attendance at work and at service meetings.

Perform other duties as assigned.

SKILLS REQUIREMENTS :

Associate’s degree or two years of relevant experience.

Mechanical aptitude.

Good verbal and written communication skills.

Excellent attention to detail.

Problem-solving ability.

Customer service skills.

Skills : Mechanical Maintenance, Electronic Maintenance, Monitoring, Inspection, Blueprint Reading, printers Experience : Experienced5 year(s)

responsibilities :

To service equipment in the field in a manner that provides excellent customer service to every customer

every time. This involves maintaining and controlling parts, tools, supplies, vehicles and more and

keeping accurate records.

MAJOR RESPONSIBILITIES :

Provide exemplary customer service to every customer every time.

Maintain the Company’s four-hour response time guideline.

Repair equipment in the field in a prompt, accurate manner.

Maintain and control all supplies, parts, tools, and information necessary to service the customer.

Stay abreast of training on equipment so that knowledge is up to date.

Report company mileage information correctly and on time.

Use safe driving practices at all times and keeping vehicles clean and well-maintained.

Keep callbacks to a minimum 10% or less.

Assist and support the Sales department in efforts to establish and maintain good customer relations

as well as upgrade equipment.

Refurbish machines for resale.

Maintain good attendance at work and at service meetings.

Perform other duties as assigned.

SKILLS REQUIREMENTS :

Associate’s degree or two years of relevant experience.

Mechanical aptitude.

Good verbal and written communication skills.

Excellent attention to detail.

Problem-solving ability.

Customer service skills.

The essential functions of this role include :

• manual lifting up to 50lbs
• standing for 5 hours at one time

qualifications : Experience

Experience

• Experienced
• 5 years

Education

Associates

skills :

• Mechanical Maintenance
• Electronic Maintenance
• Monitoring
• Inspection
• Blueprint Reading
• printers
14 hours ago