What are the responsibilities and job description for the Service Desk Analyst position at Randstad?
job summary:
Randstad Federal is seeking a Service Desk Analyst in support of a program with Deaprtment of Treasury.
location: Washington, District of Columbia
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Duties and Responsibilities:
qualifications:
skills:Business Analysis
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Randstad Federal is seeking a Service Desk Analyst in support of a program with Deaprtment of Treasury.
location: Washington, District of Columbia
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Duties and Responsibilities:
- Tier I/II technicians provide customer service support during one of three 8-hour day shifts, by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
- Manage service requests, escalating as appropriate with follow up to resolution.
- Provide FCR first call resolution to commonly known issues.
- Log calls and issues into the incident management system (ServiceNow) and escalate calls and issues to Tier 2 support when necessary.
- Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts.
- Assists in providing Documentation support creating and updating technical and standard operating procedures.
- Must hold an ACTIVE SECRET Clearance!
- strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team environment.
- Experience working in a dynamic environment and producing quality work with demanding timelines.
- Knowledge of networking, Windows 7 and 10.
- Must be detail oriented, particularly when multitasking.
- Knowledge of network printer troubleshooting.
- Ability to develop alternative solutions to solve Tier 1 technical problems.
- Excellent verbal and written communication skills in the English language.
- Pleasant, professional, and courteous personality.
- Excellent administrative skills: organized, efficient, and versatile.
- Experience modifying access to shared drives; working with Remote Access and mobile devices.
- High school degree or equivalent with a minimum of three (3) years of related experience.
- Experience with the ServiceNow Workflow product
- HDI Customer Service Representative Certification (HDI-CSR)
- ITIL Foundations 2011 (v4), Security , A certifications and/or other relevant certifications
- 2 years related experience working on civilian federal government agency contract(s)
- Associate's degree/minimum two (2) years college in related field or equivalent
- Ability to train others.
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $30 - $0
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