Team Lead

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

For immediate consideration send resume to Nancy.Lewis@RandstadUSA.com.

 
location: Mechanicsburg, Pennsylvania
job type: Contract
salary: $20 - 21 per hour
work hours: 9am to 5pm
education: High School
 
responsibilities:
The role is a very customer and team-focused role where the TL will be expected to handle and resolve customer queries and undertake the day-to-day management aspects that the position requires. Will assist with the standardization of service desk services and procedures along with streamlining any discovered inefficiencies.

We are looking for someone with extensive knowledge of typical IT Service Desk related tools and ITSM systems with ability to create knowledge articles and train the current staff on this project.

Required Skills -

Knowledge Management

Team Management

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Job Duties -

Responsible for leading, motivating, and overseeing the day-to-day operations and supervision of the Subject Matter Experts, Sr. Analysts, and Service Desk Analysts. Ensuring that the team provides excellent service to all of our supported customers when dealing with and resolving various service inquiries. The role is a very customer and team-focused role where the TL will be expected to handle and resolve customer queries and undertake the day-to-day management aspects that the position requires. Will assist with the standardization of service desk services and procedures along with streamlining any discovered inefficiencies

Job Requirements -

Scheduling and assigning tasks, establishing procedures, and providing instruction. Reviewing tasks with team members upon completion. Performing HR tasks, including assisting the Service Delivery Manager (SDM) with scheduling, tracking attendance, and counseling team members. Maintaining communication between the team members and the client as well as ensuring Service Level Agreements (SLA's) are satisfied daily. Identifying strategies to achieve organizational goals and improve the skills of team members. Additionally, he/she oversees regular reporting, promotional development, and process updates.

Desired Skills & Experience -

The ideal candidate will be able to encourage effective team working by seeking input from team members. The candidate will support the team, technically and operationally, in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational, and system improvements. Candidates must possess interpersonal, troubleshooting, critical thinking, time management, leadership, organizational, and communication skills.

 
qualifications:

• Experience level: Entry Level
• Minimum 2 years of experience
• Education: High School

 
skills:

Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.