What are the responsibilities and job description for the Technical Help Desk - Banking position at Randstad?
Are you a well-versed customer service professional with experience in tech support? One of our financial clients in Phoenix, AZ is looking to grow their Help Desk team. Please consider applying and/or sharing this job to anyone in your network who might benefit in this opportunity. Qualified and updated resumes can be sent to clara.williams@randstadusa.com for consideration with the subject line "Phoenix - Help Desk".
salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
The essential functions of this role include:working up to 5 hrs of overtime per week
Skillstech support help desk password reset Customer support Call Center Support Technical Support Sales Support Office Support
QualificationsYears of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
- Customer service support for the company's apps and technology, handling troubleshooting, functionality of entering info, etc
- Responsible for supporting 3 areas
- Website - will support browser maintenance, resetting passwords, helping to ID different issues clients may experience on the site, etc.
- Mobile App - will support reloading mobile app, troubleshoot connectivity issues, navigation assistance, etc
- Online Financial Exchange (OFX) - will support identifying where to go to download info, review password bank inside 3rd party software, reset up, troubleshoot, etc. This function sees increased volume during tax season.
- Website - will support browser maintenance, resetting passwords, helping to ID different issues clients may experience on the site, etc.
- Associates in this role should be able to provide white glove customer service through phone based interactions, research and gather information through effective probing and listening skills to provide viable solutions in resolving complex client issues
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Salary : $20 - $21
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