Hotel Manager

Hotel Manager

Reporting Structure:
Reports directly to Managing Partner, Rooms, Ithaka Hospitality Partners

Position Purpose:
Establish The Laurel Hotel & Spa located in the Tony & Libba Rane Culinary Science Center as a leading luxury hotel destination and unprecedented educational facility.

Key Responsibilities: Hotel Operations

• Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports.
• Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigation complaints.
• Implements and maintains local and national sales/marketing programs.
• Works with the office of Talent, Learning & Culture to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintains a security function which protects both the assets of the hotel and the personal safety of employees and guests.
• Implements and maintains effective two-way communication systems which cross departmental lines and reach all employees.
• Establishes and supports the shared service relationships with leaders at The Hotel at Auburn University.
• Develops new programs which result in an increased level of guest satisfaction and operational excellence.
• Manages in compliance with established company policies and procedures.
• Manages in compliance with local, state and federal laws and regulations.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Direct administrative activities directly related to making products or providing services.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Prepare staff work schedules and assign specific duties.
• Set prices or credit terms for goods or services based on forecasts of customer demand.
• Ensure learning outcomes in the syllabus for all classes related to the Hotel Operations and Facilities Management are accurate and updated in collaboration with the faculty of record on an annual basis and accomplished over the course of a semester.

Skills Required:
The ability to multi-task and prioritize organizational and decision-making skills; superior inter- personal and presentation skills; the ability to meet tight deadlines; negotiation skills; and the ability to keep your head in a high-pressure environment.

Key Relationships:
Work in partnership with the Rooms Division Leaders at The Hotel at Auburn University and the Culinary/F&B teams in delivering a world class luxury hotel experience.

Other:
Regular attendance in conformance with the standards, which may be established by Ithaka Hospitality Partners, LLC and/or The Laurel Hotel & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Ithaka Hospitality Partners, LLC and/or The Laurel Hotel & Spa rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Upon employment, all employees are required to fully comply with Ithaka Hospitality Partners, LLC and/or The Hotel at Auburn University and Dixon Conference Center rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Specific Job Knowledge, Skill and Abilities

Requirements:
Availability to work during opening hours, including weekends and holidays.
Experience driven comprehension of hotel operations to include but not limited to, guest services, front
office, concierge, club lounge, housekeeping, laundry and engineering.

Oral Comprehension - The ability to listen to and understand information and ideas presented through
spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will
understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not
involve solving the problem, only recognizing there is a problem.

Speech Clarity - The ability to speak clearly so others can understand you.

Written Comprehension - The ability to read and understand information and ideas presented in
writing.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to deal effectively with all IHP and Auburn University employees and employee representatives, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.

Ability to read, listen and communicate effectively in English both verbally and in writing to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all employees.

Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.

Visual ability to observe students and employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale.

Ability to think logically and make decisions.

Qualification Standards

Working Environment / Physical Activities:

• Inside with protection from weather but not necessarily temperature changes.
• Activities include talking, hearing, seeing, feeling, holding, grasping, reaching. Walking and standing are required frequently. Lifting 20-30 pounds frequently and occasionally lifting and carrying items such as linen, guest supplies and luggage.
• Requires coordinating skills sufficient to determine the time, place and sequence of operations or actions.

Education
College degree. Hospitality Management degree from Auburn University preferred, but not required.

Experience
A minimum of ten years of experience in the hospitality field, preferred.

Grooming
All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).

Other
Ability to speak and understand English language is required. Additional language ability preferred.