Client Liason

JOB OVERVIEW

The Client Liaison is the first point of contact for clients and provides compassionate, comprehensive, and trauma-informed support to survivors of sexual assault. The Client Liaison is responsible for answering phone calls, greeting individuals, assisting walk-in clients, and following up after a forensic exam. The Client Liaison ensures that a client's trajectory through our services is accessible and consistent, helping to identify service issues and collaborate to address those gaps.

This position is a full-time, non-exempt, hourly, Monday to Friday, 40-hours-per-week position with benefits, with an hourly rate of $19.00- $21.16 DOE. Applicants from historically excluded communities are encouraged to apply.

Reports To: Advocacy Director

KEY RESPONSIBILITIES

• Provide immediate, confidential, non-judgemental support, crisis intervention, information and referrals, and advocacy during agency office hours through the RRC helpline and email.
• Facilitate communication and appointments between clients and agency teams.
• Conduct follow-up advocacy for clients after a forensic exam (Code-R).
• Communicate and collaborate around trends, needs, gaps, or data to the appropriate supervisor in a timely and consistent manner.
• Coordinate or provide support, referrals, and advocacy on a walk-in basis as needed during agency office hours.
• Orient survivors to their constitutional and statutory rights.
• Provide services subject to confidential communication requirements in the Utah Confidential Communication Act, Utah Code 77-38-202.
• Complete all records accurately within 24 hours of services rendered.
• Implement surveys and assessment tools for clients for individual and RRC service evaluation.
• Collaborate with other RRC staff and community advocates to ensure survivors receive appropriate services.
• Participate in scheduled advocacy, agency meetings, and training seminars as directed.
• Represent the Rape Recovery Center with a professional image and manner.

MINIMUM QUALIFICATIONS

• Two years of experience in crisis intervention services or equivalent practical and academic experience.
• Proficient in Microsoft and Google Suites or proven track record of learning new software with little to no formal instruction.
• Proven track record of balancing multiple responsibilities, organization, and detail-oriented.
• Outstanding communication, including verbal, written, crisis intervention, and de-escalation skills.
• Bilingual- verbal, written, and spoken proficiency in English and Spanish.
• Ability to build rapport and inspire confidence in clients.

DESIRED QUALIFICATIONS

• Experience working with survivors and victims of crime
• Strong understanding of social justice
• Proven experience with case management, crisis advocacy, and working with vulnerable populations (LGBTQI , Unhoused, Pacific Islanders, American Indian/Native American, undocumented immigrants)

CONDITIONS OF EMPLOYMENT OFFER

• The employee must complete all new hire paperwork by the end of the day on the first workday.
• The employee must complete a criminal background check.
• The operations team will provide instructions on obtaining the background check.
• Part of this process requires uploading a state-issued ID and scheduling an appointment with the Department of Public Safety to process physical fingerprints.
• Please note a 2-3 week turnaround time as fingerprint appointments (subject to COVID safety protocols as determined by DPS) are not immediately available.
• Employees/Staff Members of the RRC can only be alone with clients once the background check is received and reviewed for risk.
• The employee must obtain a 40-hour crisis counselor certification and submit it within 120 days.
• The employee agrees to a probationary period of 90 days from the first day of working in the new position. After 90 days, the employee will receive a detailed evaluation of their progress.
• Employees must comply with the flu and COVID-19 vaccination policy.
• Embrace the mission and commit to the values of RRC, including anti-oppression and anti-racism.

BENEFITS OF WORKING FOR THE RAPE RECOVERY CENTER

• Annual training funds for Professional Development (amount based on grant funding).
• Excellent supervision and mentorship.
• Paid Time Off, Sick time (9 days )/Vacation (10 days )/Personal Holiday (3 Days), and Holiday Pay (14 Paid Holidays).
• Staff and team lead retreats focusing on self-care, professional and team development.
• Retirement with employer match upon 30 days of employment.
• Paid Family Leave (upon one year of employment).
• Organization/position qualifies for Public Service Loan Forgiveness (PSLF).

To apply, send a cover letter, and resume to jobs@raperecoverycenter.org titled "Client Liaison." Open until filled.

Rape Recovery Center is an Equal Opportunity Employer and values a diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Job Type: Full-time

Pay: $19.00 - $21.16 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Crisis intervention: 2 years (Required)

Language:

• Spanish (Required)

Work Location: Multiple locations