General Manager

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Clubhouses have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Clubhouses offer the ultimate Rapha experience.

The Clubhouse General Manager leads the Club’s staff in providing a world-class customer experience whilst ensuring the store maximizes its profitability. They are responsible for the efficient running of the Club and its staff, and aim for operational excellence. Commercial awareness, a passion for the brand and the sport, and strong relationships with the Central and Regional Marketing teams are vital.

THE ROLE:

• Lead and manage a high-performing Club team, ensuring the employee experience is in line with Rapha’s expectations and drives the customer experience.
• Develop a customer database to create a community around the club that will create a local, loyal customer base.
• Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
• Ensure the Club’s staff schedules are optimised to match customer traffic flows and operational demands.
• Drive productivity and profitability by identifying marketing and sales opportunities, whilst developing relationships and communicating effectively with the Retail Operations and Central Marketing teams.
• Ensure all policies and procedures are followed and profit protection strategies are adhered to, minimising losses.
• Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
• Ensure seamless execution of the world-class Rapha customer experience and presentation standards.
• Distribute communications to all members of the store team and lead by example when embracing brand messages.
• Ensure events are managed in partnership with all relevant stakeholders.
• Create a luxury store environment through the successful recruitment, welcoming and training of staff. Ensure all employees are effectively developed for their and the store’s success.

THE CANDIDATE:

The ideal candidate will have the following qualities and skills:

• 5+ years store management experience in a luxury retail environment.
• A passion for delivering a world-class customer experience.
• A proven track record of delivering results and the drive to exceed expectations.
• An understanding of food & beverage retailing.
• Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
• Ability to demonstrate excellent leadership and people management skills.
• Proven ability to network, recruit, train, develop and assess talent.
• The creativity and drive to build and host memorable events at the Clubhouse, which bring the Rapha experience to life.
• Strong verbal and written communication skills.
• Ability to be flexible and agile to meet business needs.
• Computer proficiency with Apple Mac & MS Office.
• A keen cyclist with a strong interest in the sport of road racing.

A highly competitive package is offered along with health benefits and 401k contributions.