SVP, Client Partner

RAPP Chicago is looking for a SVP, Client Partner to join our award-winning Account Leadership team.

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets

YOUR ROLE:

As SVP, Client Partner you’ll secure, maintain, and grow your client portfolio.  You will be a leader in the company helping us continue to win new business.  You are a business builder.  You are fearless, proactive, and energetic.    

You will lead our clients.  You are the type of individual who doesn’t need to wait for the brief.  You are comfortable moving the discussion forward and leading the client(s)-typically senior leaders-to the brief, and/or the point of wanting to commission us for work. 

You will provide guidance to the day-to-day teams and senior leaders responsible for managing our clients’ business as well as build relationships with the most senior clients in your portfolio to identify opportunities for growth and to be a trusted advisor.  You will avidly follow business shifts and provide guidance to teams and clients as to how to adjust strategy while being mindful of the client’s competitive environment. 

You have a strategic approach and a sharp eye for operations to know and orchestrate what is needed to deliver your strategies.  You’re a collaborative spirit and lead by doing, embodying the idea that no job is too big or too small.  RAPP leaders balance thinking and doing; they nurture great talent and champion collective wins.  You must be a savvy communicator and presenter, an excellent leader of people and teams, an outstanding strategist, and a client counselor who drives business results.

YOUR RESPONSIBILITIES:

• Lead the growth development plans of the clients in your portfolio.
• Drive our story narrative and development with senior clients.
• Partner with Creative, Strategy, and Analytics to bring the full force and experience of our teams to client and prospect business.
• Drive the development of excellent work.
• Protect and enhance the reputation of the RAPP brand. Be an ambassador for RAPP. 
• Lead key new business briefs assigned to you.
• Know how to CLOSE effectively.
• Develops team through coaching, feedback, and exposure. Aligning the employee career development goals with organizational objectives. 

DIGITAL TRANSFORMATION DEVELOPMENT & EXECUTION

• Create innovative digital strategies that deliver results.
• Success in this role is centered on direct collaboration with client business and cross-discipline teams to demonstrate how RAPP can deliver digital transformation initiatives.
• Adds critical insights during major client reviews and provides direction on how to ‘expand’ the brief and solution for further development.
• Attends and contributes during presentations on major deliverables and plays a significant role in selling the work.
• Merchandises the performance of the work through the client organization to provide future development opportunities.

BUSINESS MANAGEMENT

• Passionately defends, grows and manages client(s) with revenue in the $8 million range.
• Responsible for business leadership and marketing plan content development and for leading the agency through an understanding of client marketing and business context.
• Develops important new methodologies and work practices that improve the agency’s – and clients’ -- performance and profitability.
• Recruits talent that raises the bar on creativity and quality.
• Provides inspiring team training and thoughtful input on career roadmaps.
• Allocates resources creatively, balancing client needs with profitability.
• Ability to work and collaborate in an integrated agency team model to deliver a unified solution and perspective to the client.
• Communicates powerfully, is credible and engenders trust with executive clients.
• Easily builds rapport with others.
• Is constantly attuned to the evolving needs of the client.
• Resolves conflict easily and quickly, reducing organization and interpersonal issues.

STRATEGIC DEVELOPMENT

• Lead all marketing aspects of plan development and partner with strategic leadership to create innovative ways to impact client business results in all disciplines.
• Act as your client’s investment manager and treat their budgets as if they are your own, looking for marketing effectiveness and efficiencies at every turn.
• Persuasively drives new client recommendations.
• Sells important work to key accounts and executives.
• Understands the role new media, digital and technology platforms play within the client’s marketing mix. Inspires clients and agency to new platform solutions.
• Continually inspires teams to generate new ideas and evolve existing programs.
• Consulted by other team members for problem solving and your professional point-of-views.

FINANCIAL MANAGEMENT

• Consistently delivers on revenue and margin targets.
• Identifies organic growth opportunities and leads development plans.
• Closely monitors and improves the financial health of account(s)
• Considers all financial implications of business decisions, and chooses solutions that grow the agency’s bottom line.
• Leads with CFO and PMO teams contractual relationships and fee negotiations, and monitors contract compliance.

REQUIRED SKILLS:

• Bachelor’s degree in related field
• Minimum of 15 years’ experience in digital marketing, social media, mobile, and CRM
• Leading a digital tranformation practice or strong experience with digital transformation initatives.
• A track record in growing and leading client portfolios, and winning new business.
• Able to create, refine, and lead the delivery of a compelling pitch story.
• Contribute to advancing best practices in the agency, across all departments
• Identify emerging opportunities with new and existing clients and develop long term business objectives and engagement plans to meet these.
• To partner with strategy an leadership to define strategic client development plans
• Contribute to advancing best practices in the agency, across all departments
• Financial acumen to run clients and new business, properly balancing client service and profit margins
• Excellent communication skills with the ability to be experienced as charismatic, compelling, credible and authentic to internal and external audiences.
• Ability to own the room with dynamic presentation skills and proven success developing compelling decks that win new business.
• Great track record building, leading, developing, mentoring, and inspiring a team.
• An entrepreneurial spirt, strong leadership qualities, and a collaborative attitude.
• A builder, an opportunity seeker, and above all a closer.
• A passion to organize thinking, break down complexity, and manage shifting priorities at a face pace…to build and grow the client and prospect portfolio.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock onicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $202,000 - $247,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.ptions, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.om

Salary : $8 - $202,000