What are the responsibilities and job description for the Receptionist/Workplace Services Ambassador (FT) position at RAPPORT GUEST SERVICES?
Job Description
Key Responsibilities:
- Provide high-level internal and external customer support.
- Restock office, kitchen, and pantry supplies.
- Prepare and maintain conference rooms for executive and client meetings, and align all furniture to ensure a welcoming look.
- Set up all conference rooms for new/continuing meetings.
- Ensure all trash is cleared at regular intervals of time.
- Maintain and report all maintenance-related reports.
- Greet and welcome visitors with a smile, maintaining eye contact through the entire interaction.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
- Ensure the cleanliness of all open work, lobby, and kitchen areas.
- Coordinate and arrange basic office equipment repairs and maintenance.
- Reconfigure floor space based on workplace events, move furniture, set up conference rooms and public spaces when required.
- Carry out instructions for security, fire, health and safety guidelines.
- Provide first-line support for basic office technology.
- Provide general administrative support.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipate customer needs.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- Conduct opening and closing walkthroughs daily.
- Complete other duties as assigned.
Preferred Qualifications:
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
- The ability to work under pressure, while constantly interacting with visitors in a public environment.
- The ability to prioritize tasks and juggle many jobs simultaneously.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology/equipment.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- Two to three years’ experience in a client service/housekeeping/porter or houseman role within a hospitality or corporate environment.
- The ability to move & lift conference furniture up to 50 lbs.
Salary : $23 - $25
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