Customer Service / Dispatch Rep

Raptor Rooter & Plumbing in Spokane Valley, WA is calling all organizational gurus to apply to join our amazing office team as a full-time Customer Service / Dispatch Rep!

WHY YOU SHOULD JOIN OUR TEAM

We are a successful piping company that provides high-quality services. We pay our Customer Service / Dispatch Reps a competitive wage of $17-$24 per hour, based on skills and experience. Our team also enjoys awesome benefits and perks, including full-time, industry-leading pay, health insurance, dental insurance, vision insurance, paid testing, company gas card provided, paid vacation, retirement with matching, parental leave, professional development assistance, retirement plan, weekend availability, bonus pay, and commission pay. We make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT RAPTOR ROOTER & PLUMBING

Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial plumbing to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interest in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!

ARE YOU A GOOD FIT?

Ask yourself: Do I have excellent communication skills, both written and verbal? Can I manage my time well and effectively prioritize tasks? Do I keep my workspace clean and organized? Can I represent our company in a professional manner? Do I have above-average customer service and problem-solving skills? Am I dependable? If so, please consider applying for this office position today!

YOUR LIFE AS A CUSTOMER SERVICE / DISPATCH REP

This in-office position has two available schedules, Monday - Thursday or Friday - Monday.

As a Customer Service / Dispatch Rep, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track as well as make sure that all job permits are obtained and current. Either over the phone or face-to-face, you relay work orders, messages, and other information to or from work crews, supervisors, or field inspectors. You confer with customers or supervising personnel to address questions, problems, or requests. For each work order, you determine the types or amounts of equipment, vehicles, materials, or personnel required. You feel good ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• Associates degree OR equivalent combination of education and experience
• 2 years of dispatch experience for a contractor or home improvement company
• ServiceTitan experience preferred

Supervisory, customer service, and dispatch experience are preferred but not required. If you can meet these requirements and perform this office job as described above, we would be happy to have you as part of our team!

Location: 99206