Dispatch / Customer Service Associate

Raptor Rooter & Plumbing is currently hiring for a full-time Dispatch / Customer Service Associate to take calls, manage schedules, and help run the office in the Spokane Valley, WA area. This dispatcher position earns a competitive wage of $17-$24 per hour, based on skills and experience.

In addition to great pay and our uplifting culture, we offer our dispatchers the following benefits:

• Full Time
• Health Insurance, Dental Insurance, Vision Insurance
• Industry-Leading Pay, Bonus pay, and Commission pay
• Paid Vacation
• Paid Testing
• Retirement with matching, Retirement plan
• Parental leave
• Weekend availability
• Professional development assistance
• Company gas card provided

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time in-office position has two available schedules, Monday - Thursday or Friday - Monday.

As a Dispatch / Customer Service Associate, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track as well as make sure that all job permits are obtained and current. Either over the phone or face-to-face, you relay work orders, messages, and other information to or from work crews, supervisors, or field inspectors. You confer with customers or supervising personnel to address questions, problems, or requests. For each work order, you determine the types or amounts of equipment, vehicles, materials, or personnel required. You feel good ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!

ABOUT RAPTOR ROOTER & PLUMBING

Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial plumbing to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interest in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!

OUR IDEAL DISPATCH / CUSTOMER SERVICE ASSOCIATE

• Professional - communicates with patience and respect
• Organized - keeps the office clean and tidy
• Problem-solver - creative and inventive when searching for solutions
• Dependable - does what they say they will
• Reliable - shows up for work on time

If this sounds like you, keep reading!

REQUIREMENTS

• High school diploma or equivalent
• Associates degree OR equivalent combination of education and experience
• 2 years of dispatch experience for a contractor or home improvement company
• ServiceTitan experience preferred

If you meet the above requirements, we need you. Apply today to join our office team as a dispatcher!

Location: 99206