Parts Specialist - Spokane, WA

Raymond West is seeking a Parts Specialist to join our team! This person will help source, order and receive parts for our team of technicians. This person will take calls from external customers, technicians and work with vendors when necessary.

When you decide to become a Raymond team member, it is not just a job, it's a career choice!

Experience and Skills:

• Accepts telephone, email and counter orders for external customers and Company technicians, fills orders from stock.
• Researches replacement parts using parts manual, computer listings or microfiche as appropriate
• Discusses use and features of various parts.
• Fills customer orders from stock or by special order. Orders parts for stock replenishment.
• Advises customer on substitution or modification of part when replacement is not available.
• Updates customers regarding the status of backordered parts in an acceptable time frame.
• Prepares Sales Orders for invoicing, receives payment, obtains credit authorization when necessary.
• Participate in general inventories and cycle counts as necessary
• Initiate proper documentation to maintain accurate inventory and sales records.
• Work with and support other Parts Sales Specialists regarding the sale of material handling equipment.
• Handles telephone calls, customer counter, and promotes overall sales.
• Assist Parts Sales Representatives with order entry, consignment replenishments and consignment maintenance.
• Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
• Assist at back counter and in Stockroom as directed or as needed; press tires as needed.
• Actively participate in Parts Department training and meetings.
• Perform various duties directly or indirectly associated with parts sales activity as assigned.

• Able to communicate effectively with employees, manufacturers and vendors at all levels, in person, on the telephone or via electronic media.
• Possess a general understanding of, and familiarity with, machine parts and their functions.
• Willing to learn new computer programs, inventory procedures, parts manuals and price books.
• Able to perform duties under minimal supervision, adjust to changes and demonstrate drive and initiative.

• Knowledgeable in interpretation of parts manual and computer programs.
• Must be capable of learning all phases of the Parts Department operation with the desire to increase their responsibility as the need develops.
• Willing to work off-hours as specific needs dictate.
• Present a neat, professional appearance at all times.
• Maintain an organized and tidy work area.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.