Job Title:	Service	Reports To:	Department Manager/Manager on Duty
Classification:	Variable Employee	Job Code:	Non-exempt (paid hourly)

Position Overview

Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner

Licensing Requirements:

• ABC Certification - as required by state or local laws
• Food Handlers Certification - as required by state or local laws

Experience/Education/Knowledge:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoo’s training for this position required
• Must be of legal age to operate certain equipment in compliance with federal, state or local laws

Essential Skills/Experience:

• Integrity - must comply with cash and credit card handling policies and protect the Company’s assets
• Guest Service Orientation - anticipating guests’ needs and consistently following Razzoo’s Steps of Service
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking
• questions as appropriate and not interrupting at inappropriate times
• Speaking - talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness - being aware of others’ behavior and reactions and understanding why they react as they do
• Critical Thinking - using logic and reasoning to identify the needs of a given situation
• Reading Comprehension - understanding written communications and documents
• Arithmetic - utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
• Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
• Memorization - the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting - legible writing skills for various Company forms and documents
• Time Sharing - the ability to shift back and forth between two or more activities or sources of information
• Team Oriented - actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused - ability to adhere to Company safety standards at all times
• Work Schedule - ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:

• Self-directed - ability to work well with little or no supervision
• Sense of urgency
• Positive attitude and professional demeanor
• Organized, detail oriented; recognizes errors quickly
• Guest focused and solution-driven
• Multi-tasker
• Team oriented
• Communicator - clear written and oral skills
• Safety conscious - follows all safety and sanitation policies
• Professional image - neat, clean, pressed
• Dependable - consistently works agreed upon schedule and gets to work on time
• Committed to Razzoo’s 6-2-101 (Philosophies and Values)

Essential Duties and Responsibilities

• Greet guests
• Deliver hospitality to every guest
• Back up host team
• Offer assistance with menu; explain menu
• Suggest food/drink items
• Defer all guest questions regarding allergies to the Manager on Duty
• Conduct age verification for alcohol service following ABC requirements and Company procedures at all times
• Manage guest liquor consumption effectively and in accordance with ABC requirements and Razzoo’s Liquor Service Agreement
• Write down and repeat all orders
• Ring in orders correctly
• Expedite and garnish food orders as necessary
• Auction off food at delivery and offer drink refills
• Continuously pre-bus and handle on-going drink maintenance
• Deliver check after table is clear, or upon request from guest
• Run food
• Take check when guest is ready
• Thank and invite guest to return
• Collect payment for all purchases following appropriate Company procedures
• Reconcile Cash Out and account for all monies owed at end of each shift
• Know liquor brands, basic liquor drinks and Razzoo’s specialty drinks
• Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage
• stations as needed)
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food
• prep
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Participate in executing birthday celebrations
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands:

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
• Move about the kitchen areas quickly and carefully
• Stand/walk during entire shift
• Enter and exit kitchen with full hands
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Fast-paced environment
• Narrow spaces between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• SSeveral guests or tasks to attend to at one time
• Background noise, i.e., employees speaking simultaneously
• Exposure to hot (kitchen) and cold (walk-ins) temperatures

Qualifications:

Reliable Transportation Required