Service Writer

Join our team at RBG Inc., a leading provider of custom-built service trucks with aerial mounted lifts and repair services on any make or model. We specialize in delivering top-tier solutions tailored to our clients’ unique needs. Our commitment to excellence and innovation has positioned us as an industry leader, and we’re looking for dedicated individuals to contribute to our continued success.

Position:

We’re currently seeking a skilled Service Writer to join our dynamic team. As a Service Writer, you will serve as the liaison between our clients and our service department, ensuring seamless communication and exceptional customer service throughout the repair and maintenance process.

Responsibilities:

- Act as the primary point of contact for clients scheduling service appointments and inquiries.

- Greet clients in person and over the phone, providing professional and courteous assistance.

- Document client concerns and vehicle issues accurately and thoroughly.

- Create service orders and work orders, detailing the scope of work and estimated costs.

- Coordinate with technicians to ensure timely completion of repairs and maintenance tasks.

- Provide clients with regular updates on the status of their vehicles and any additional work required.

- Communicate repair recommendations and pricing to clients in a clear and transparent manner.

- Handle billing and invoicing processes accurately and efficiently.

- Maintain organized records of service history and client interactions.

- Always uphold company standards for customer service excellence.

Requirements:

- Proven experience in a customer service role, preferably within the automotive or service truck industry.

- Strong communication skills, both verbal and written, with a professional and friendly demeanor.

- Excellent organizational skills and attention to detail.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Proficiency in computer software applications, including service management systems and MS Office.

- Knowledge of automotive or aerial lift terminology and basic mechanical principles.

- Customer-focused mindset with a commitment to delivering exceptional service.

- Ability to work collaboratively with a diverse team of technicians and support staff.

- Flexibility to adapt to changing priorities and client needs.

- Willingness to uphold company policies and procedures to ensure compliance and customer satisfaction.

Job Type: Full-time

Pay: $19.00 - $26.42 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Relocate:

• Raymond, NH 03077: Relocate before starting work (Required)

Work Location: In person