What are the responsibilities and job description for the Assistant Manager position at Ready Bus Company?
Job Overview: Ready Bus Company, seeks a dedicated Assistant Terminal Manager to enhance our terminal's management and operations. In collaboration with the Terminal Manager, you'll play a key role in upholding operational efficiency and excellence. This role demands a leader adept in navigating the complexities of organizational dynamics, ensuring our services meet the highest standards. Your leadership, organizational, and interpersonal skills will be instrumental in maintaining our company's commitment to exceptional service.
Key Responsibilities:
- Operational Support and Strategy Implementation:
- Work alongside the Terminal Manager to execute strategic objectives and reach performance benchmarks.
- Assist in the coordination of terminal operations to ensure smooth and efficient functioning.
- Team Leadership and Development:
- Play a role in the recruitment and training of terminal staff, supervising their day-to-day activities.
- Offer guidance to staff, fostering a positive work environment and addressing performance issues.
- Customer Service Excellence:
- Deliver outstanding service to clients, managing inquiries and resolving issues promptly.
- Maintain professionalism in handling customer concerns, ensuring customer satisfaction.
- Operations Oversight:
- Manage daily operations including scheduling, dispatch, and fleet oversight.
- Work with maintenance and logistics to ensure vehicle reliability and service readiness.
- Uphold safety standards and regulatory compliance.
- Business Growth and Marketing:
- Identify opportunities for service expansion and client base growth.
- Enhance client relationships and support marketing efforts to promote services.
- Reservations and Logistics Coordination:
- Efficiently manage booking systems and resource allocation for scheduled trips.
- Ensure effective communication with clients regarding logistics and trip details.
- Maintenance and Fleet Management:
- Oversee vehicle maintenance, scheduling services to ensure operational readiness.
- Liaise with maintenance teams for timely repairs and equipment updates.
- Inventory Management:
- Monitor and manage inventory for daily operations, overseeing supply procurement.
- Financial Oversight:
- Contribute to budgeting and financial monitoring, identifying efficiency opportunities.
- Record Keeping and Reporting:
- Maintain detailed operational records and produce reports for management evaluation.
- Emergency Preparedness:
- Develop and implement emergency response strategies, ensuring team readiness.
- Occasional Driving Duties:
- Be prepared to undertake driving duties as required. CDL acquisition support provided.
Qualifications:
- Preferred: Bachelor’s degree in Business Administration, Logistics, or a related field.
- Experience in a supervisory or managerial role within transportation or similar industry.
- Understanding of charter bus operations, safety regulations, and compliance standards.
- Strong leadership, communication, and organizational skills.
- Proficiency in relevant software and technology.
- Commitment to obtaining a CDL within 6 months of hire, if not already held.
Benefits:
- Competitive health insurance and retirement plans.
- Profit-sharing opportunities.
- Generous paid time off policy.
By focusing on the essentials and ensuring all responsibilities and qualifications directly relate to the role, this revised job overview is designed to meet job posting standards while clearly communicating the opportunity to potential candidates.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 4 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Rochester, MN 55901: Relocate before starting work (Required)
Work Location: In person
