Job Posting for Customer Service Representative at Reagent Chemical & Research

Job Details

Description

Reagent Chemical & Research, LLC. has been a leader in chemical transportation for 60 years. We offer competitive wages and a robust benefit package including medical, dental, vision for employees and their eligible dependents, FSA, 401k, Profit Share, 15 days PTO, and 10 paid holidays.

We are seeking a full-time Customer Service Representative to work in our Beaumont, TX office to process orders for chemical products by email and telephone Monday through Friday from 8:30 a.m. to 5:00 p.m.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

Receives orders for products. Determines customer of product specification, required shipping date, unique delivery needs and any additional information needed by the dispatcher.
Writes or types order form, and/or enters data into computer, for assignment by dispatcher
Records and files copy of orders received
Routes orders to dispatchers for assignment and follows up on orders to ensure delivery by specified dates.
Receives and checks customer complaints
Confers with sales and dispatch to expedite or trace missing or delayed shipments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

The work environment an employee encounters while performing the essential functions of this job is a typical office setting.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background check and drug test required.

Equal Opportunity Employer.

Agencies should not contact this company.

Job Type: Full-time

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$35,864 - $45,278

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Customer Service Representative

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