What are the responsibilities and job description for the Listing Concierge Coordinator - Remote position at Realogy?
We are seeking a full-time Listing Concierge Coordinator to support the sales offices, and the position is responsible for accurate and timely processing of listing packages. Position requires the individual to act as a liaison between the sales associate and various vendor partners. The Listing Concierge Coordinator is responsible for ensuring timely and accurate processing of orders with a primary focus on exceptional customer service.
Essential Duties & Responsibilities include, but are not limited to the following. Other duties may be assigned.
Essential Duties & Responsibilities include, but are not limited to the following. Other duties may be assigned.
- Answer agent questions about the program and ordering process, etc.
- Provide assistance to sales associates to complete online order process for the Listing Concierge program. This would be through an ‘online chat” program or phone.
- Review listing concierge orders and confirm the orders are completed correctly.
- Request listing copy from agents after order has been placed.
- Provide assistance to those sales associates who need to upload photos (estimated at 20% of orders)
- Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval.
- Once print proofs are approved by agent, order the print items. Schedule sold into the future for “storage” until sold. Then order.
- Upload unbranded virtual tour to MLS.
- Make changes to print materials above based on requests from agents.
- Follow up with sales associate to ensure e-blast has been proofed and sent when the listing is ready to go on the market.
- Provide assistance to sales associate for mobile flyers through dot signal.
- Create and complete Facebook demographically targeted boost for sales associates.
- Create marketing overview for seller (with all links) and send to agent
- Order previously proofed Just Sold cards when the listing has sold.
- Send out satisfaction survey rating the program and assistance at the completion of each order (but before the sold card goes out).
- Assist with scheduling studio production time
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Recent experience in processing Listing Concierge transactions
- 2-3 years or more of customer service and administrative experience
- Prior real estate experience preferred
- Excellent communication and interpersonal skills, ability to build strong professional relationships
- Capable of working with a diverse group of individuals and personalities
- Accuracy and a strong attention to detail
- Demonstrated ability to work collaboratively
- Ability to follow direction and utilize critical thinking and problem solving skills
- Strong ability to multitask and effectively perform in a fast paced environment
- Proficient in managing problems involving several variables
- Ability to work under pressure within deadlines
- Skilled in managing and prioritizing shifting responsibilities
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Salary : $20 - $22
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