What are the responsibilities and job description for the Sales Support Administrator position at Realogy?
The Sales Support Administrator will be responsible for supporting sales office operations in the local branch office. This position plays a key role in driving the success of our key principle of helping our agents live exceptional lives. The Sales Support Administrator will provide support in a variety of ways to our agents, including, but not limited to, training and support on company sales tools, acting as a liaison with our different departments and business partners, general administrative and other customer service duties as assigned.
Supervision: Works Under Administrative Direction: work is performed under administrative direction within broad guidelines and objectives. Employee is required to follow company policies and procedures at all times. Daily schedule is set by manager based on business need. No subordinates.
Essential Job Duties:
Administrative Operations:
Complete sales files check lists to ensure all items are submitted; following up according with agents when items missing (if applicable)
Support Branch Manager with recruiting efforts. May include initial or follow up calls to potential recruits, reporting, providing office tours, etc.
Help maintain physical office space:
Ensure copiers are stocked and operational
Ensure that proper security steps are taken
Ensure that all common office space is clean and orderly at all times
Order supplies
May be required to provide front desk support with greeting customers, answering phones, and other standard front desk responsibilities
Agent Engagement:
Provide basic support, training and troubleshooting to agents on all company provided tools, websites and systems, including marketing/sales systems.
Provide basic Social Media support to the agents and monitor/post on the office accounts –Facebook, LinkedIn and Instagram.
Support Agent Onboarding process. Includes but not limited to, OnBase data entry, DORA, Orientation/Tours of the office
Office/Company Culture
Support the Branch Manager and leadership team on the creation and/or execution of events in the office as well as Regional events (as requested).
Ensure regional calendar includes updates on all office specific events
Promote office and regional events on office social media accounts.
Other Duties:
Other Administrative: Provide general administrative support for the office as needed, along with serving as the back-up to other positions in the office during any absence.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
2 or more years customer service experience required; Prior Real Estate strongly preferred.
Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software
Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat
Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS
Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
Customer focused, delivery oriented, good team member, values honesty and integrity
Creative problem-solving skills.
Strong customer service skills with excellent communication skills, both verbal and written.
Position Type and Expected Hours of Work:
Travel typically not required but you may be occasionally required to attend meetings/events outside of your office or to cover for staff in nearby locations.
Scheduled hours are based on business need.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The ability, with or without accommodation, to move around the office for filing or greeting guests is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The employee must occasionally lift office products and supplies weighing up to 20 pounds. Must be able to physically, with or without accommodation, operate a computer, phone and/or copy machine. Must possess the ability, with or without accommodation, to express oneself, communicate with others, listen and exchange information.
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