Senior Manager, Customer Education

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

At Buildium we’re always looking for smart, driven, enthusiastic professionals who want to join our team. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you. 

Buildium, a RealPage company, is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status.  We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it. 

WHAT YOU’LL DO

As Senior Manager of Customer Education, you will be focused on creating and delivering thoughtful, scalable, and easy-to-use customer learning experiences that help improve time-to-value and feature adoption, resulting in reduced churn and increased revenue. Your initiatives will touch every aspect of the customer journey and have a significant impact on customer engagement, adoption, and retention. 

This is your opportunity to shape our future vision of customer education. This position will report to the Senior Director of Customer Marketing. 

PRIMARY RESPONSIBILITIES

• Own and manage Mixed-Use customer education strategy—both the day-to-day and long-term strategy and goal setting 
• Build and directly manage Knowledge Base resources that include Help, Buildium Academy, video tutorials, webinars, and a certification program 
• Craft high-quality content that drives customer engagement, product adoption and usage—resulting in reduced customer support volume, churn, and implementation costs.  

• Design and implement programs to scale and automate our customer onboarding experience 
• Continuously look for innovative, scalable ways to improve the customer experience 
• Own the tech stack and all associated technologies used to support customer education  
• Work cross-functionally to connect other teams to Customer Education initiatives and ensure they are aligned—Marketing, Customer Success, and Product  
• Continuously measure relevance and effectiveness of training and certifications, and evolve programs as necessary 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• At least 5-7 years of experience in Customer Education or a similar position 
• Direct experience working with LMS systems 
• A proven track record of creating programs that measurably increase product adoption and customer outcomes 

• Exceptional communication (verbal and written) skills, with a particular knack to distill complex things into approachable ones 
• Experience managing and optimizing learning content, including content roadmaps, effectiveness metrics, and certification program development 
• Strong interpersonal skills to work cross-functionally and foster internal and customer-facing relationships 
• Strong analytical skills to determine effectiveness and ROI of customer engagement efforts 
• Passion for understanding customer needs, pain points, and goals and creating an exceptional customer experience throughout the relationship lifecycle 

• Experience at a SaaS company  #LI-REMOTE #LI-TR-1

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.