Supv - Sales Team

PRIMARY RESPONSIBILITIES:

Manages and regularly supervises a team of employees; provides input on the hiring or firing process, promotional recommendations or work assignments.
Reviews KPI and SLA reports to assess the strengths and weaknesses of the sales team and manages the sales team accordingly by providing counseling, coaching, and recommending process improvements.
Participates in the interview process by making recommendations on selections.
Prepares and communicates annual performance appraisals as directed by company policy.
Directs, coordinates, and participates in performing sales activities as dictated by work load.
Sets the tone and energy of the sales team by utilizing proper motivation techniques.
Holds sales representatives accountable to processes and procedures by providing corrective disciplinary actions when necessary.
Ensures performance and quality assurance standards are met through monitoring of sales calls and chats, coaching sessions, and regular one-on-ones and team meetings.
Is available to sales representatives for approvals on pricing, returns, and fees.
Provides technical guidance and expertise on questions concerning product fitment, part identification, retailer installation assistance, and pricing.
Coordinates different training activities for sales team.
Monitors workflow with multiple systems including Netsuite, Zendesk, Five9, and Live Person.
Communicates system issues through proper communication channels to address operational concerns in an efficient manner.
Communicates interdepartmental changes.
Responsible for opening and closing facility and operational matters such as ensuring safety of employees and cleanliness of facility.
Acts in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
Establishes, develops and maintains positive business relationships.
Studies competitor pricing, inventory, warranty, return policy and customer service.
Completes continuing education courses; improves skills, increases knowledge and technical acumen in vehicle and truck aftermarket accessories through vendor training, and product classes.
Maintains a positive attitude and team atmosphere at all times.

REQUIREMENTS:

Education and Experience

Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
Minimum of two (2) years of experience in a call center environment required.
Minimum of two (2) years of experience as a Sales Supervisor/Manager experience in a fast-paced environment.
Two (2) years of sales or automotive experience strongly preferred.

Skills and Abilities