We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Schedule and manage field technicians (photographers)
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma / GED (College Degree Preferred)
Previous experience as a Customer Service Representative or in a similar role
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Highly organized with the ability to prioritize projects and manage time effectively
Benefits / Perks
Competitive Compensation with Annual Pay Increases and Bonuses
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