What’s Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That’s Nice, But What’s the Job?
In short, as a IT Support Specialist I, you will support the day-to-day IT operations of area DriveTime locations and remote sites by troubleshooting and diagnosing PC and network related issues. Requires above average multi-tasking ability to answer calls and work tickets simultaneously.
*Requires ability to commute to Tempe, AZ location as needed.
In long, our IT Support Specialist I are responsible for:
Providing remote technical support via phone, email, and remote connect to employees based out of call centers, reconditioning centers, dealerships, and other remote sites.
Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.
Troubleshoot hardware, software, and network related issues
Work alongside other team members on various IT projects.
So What Kind of Folks Are We Looking for?
The Specifics.
High School Diploma or equivalent
1-3 yrs experience supporting on-site & remotely
Works with minimal supervision (self-starter/self-motivated)
Technical Support and/or Help Desk experience, Call Center experience (assisting users over the phone)
Experience supporting a Citrix environment and Thin Clients
Exhibits strong customer service skills
Nice to have:
A certification
MS Teams Conference Room Audio/Video troubleshooting
Network Printer Troubleshooting
Laptop/Desktop Imaging & deployment
Duo (any two factor authentication tool experience)
Cisco AnyConnect (any VPN service experience)
Genesys (any phone system support experience)
Remote software (remote Login troubleshooting
#Dice
So What About the Perks? Perks matter
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
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