Pharmacy Technician

Job Summary

• Performs order entry tasks and related activities in support of the medication dispensing process.
• Calculates and/or verifies the correct dosage based on the prescription.
• Contacts physicians on any narcotic prescriptions to receive a hard copy within the required time frame per state statutes.
• Assists in reviewing the narcotic Rx’s are back in a timely manner.
• Enters new and refill orders in a timely and accurate manner.
• Processes orders based on the priority assigned.
• Prepares backup pharmacy orders.
• Complies with a process that addresses all state and federal guidelines regarding medication labeling.
• Provides dispensing pharmacists with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags.
• Courteously assists all internal and external customers.
• Consults with dispensing pharmacists regarding prescription order clarification, non-stock items, order entry problems, or concerns.
• Completes all data fields according to pharmacy procedures including use of approved abbreviations.
• Triages customer service requests by department, urgency, and information/response required.
• Collects, prioritizes, and sorts incoming faxes to the appropriate department/area.
• Creates and maintains accurate customer records.
• Coordinates/manages “STAT” order process (check e-kit stock list and fax back to customer).
• Understands Medicare Policy and Co-Pay requirements/guidelines.
• Follows all applicable government regulations including HIPAA.
• Assists with pharmacy workflow as needed.
• Takes important steps to ensure all medication needs and regulatory compliance standards are met for our patients, and demonstrates ethical conduct and maintains patient confidentiality at all times.
• Maintains full compliance with all Federal, State, and Local laws and regulations.
• Maintains the highest professional and ethical standards.
  
  

Key Responsibilities

• Order entry tasks and related activities.
• Dosage calculation and verification.
• Physician contact for narcotic prescriptions.
• Timely entry of new and refill orders.
• Order processing based on priority.
• Backup pharmacy order preparation.
• Compliance with medication labeling guidelines.
• Providing information on allergies, drug interactions, and therapeutic duplications.
• Customer assistance.
• Prescription order clarification with dispensing pharmacists.
• Data field completion according to procedures.
• Customer service request triage.
• Fax collection, prioritization, and sorting.
• Customer record maintenance.
• “STAT” order process coordination.
• Understanding of Medicare Policy and Co-Pay requirements.
• Compliance with government regulations including HIPAA.
• Assistance with pharmacy workflow.
• Ensuring medication needs and regulatory compliance.
• Maintaining patient confidentiality.
• Compliance with laws and regulations.
• Upholding professional and ethical standards.
  
  

Required Qualifications

• Verifiable High School Diploma or GED.
• Ability to concentrate on tasks without distraction.
• Effective verbal and written communication skills.
• Active listening skills.
• Mathematical problem-solving ability.
• Problem recognition and judgment skills.
• Decision-making skills in complex situations.
• Customer service orientation.
• Knowledge of filling procedures.
• Knowledge of drug packaging procedures.
• Knowledge of dispensing database software.
• Fluency in English.
• Good oral communication skills.
• Strong communication with dispensing pharmacists.
• Effective communication with employees, facility staff, prescribers, and others.
• Ability to write routine correspondence and reports.
• Proficiency with fax machines, computer software, copiers, and word-processing.
• Strong attention to detail.
  
  

Preferred Qualifications

• Prior experience in the long-term care industry.
• National certification.
• State registration.
  
  

Education

• Verifiable High School Diploma or GED.
  
  

Education: High School

Skills: compliance with laws and regulations,medication labeling,customer assistance,communication with employees and staff,communication,physician contact,prescription order clarification,data field completion,compliance,problem-solving,fluency in english,order entry tasks,skills,attention to detail,decision-making,proficiency with fax machines and computer software,customer record maintenance,customer,order processing,fax collection,verbal and written communication,dosage calculation,customer service,knowledge of drug packaging procedures