Branch Manager

Under the direction of the Regional Operations Manager, the incumbent contributes to the overall profitability of the company by maintaining a high standard of safety, efficiency and effectiveness in the management of branch and fleet resources.

Responsibilities

• Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
• Maintains an exemplary level of customer service at the branch.
• Maintains a high Fleet Available percentage and high quality standard for all rental assets.
• Ensures that all rental assets are repaired quickly and cost-effectively.
• Ensures that parts inventories are organized and monitored.
• Ensures promotion of used equipment sales.
• Performs inventory audits at all applicable branches.
• Ensures that all branch equipment and vehicles are maintained to a high standard.
• Maintains responsibility for branch recruiting and onboarding.
• Maintains responsibility for branch training.
• Oversees all fleet transfer in/out of the branch.
• Ensures FA verification resolution during fleet inventory audit process.
• Ensures branches meet safety audit requirements.
• Ensures proper handling and tracking of all rental assets assigned to the branch.
• Ensures proper inventory procedures are followed at the branch.
• Approves all branch purchase orders and invoices with a view to minimizing expenses.
• Ensures A/R collections are performed by the branch in a timely manner, including proper cash management.
• Completes the annual review process in a thorough and timely manner.
• Sets mentoring in place and documents deficiencies with underperforming staff.
• Ensures all governmental regulatory requirements are met at the branch.
• Implements all operational directives.
• Communicates new policies, sales results and any other critical information to all branch staff at least monthly.
• Consistently communicates with sales to ensure the operations team is always meeting their customer service needs.
• Performs other related duties as required.

Competency Statements

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Decision Quality: Ability to make sound decisions in the absence of complete information. Relies on a mixture of analysis, wisdom, experience and judgment. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Managing Performance: Ensures that the work of those under their supervision supports and furthers the goals and objectives of the business. Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Instill accountability and give guidance, learning opportunities and exposure.
• Project Management: Knowing the most effective and efficient processes to get things done with a focus on continuous Improvement
• Safety & Personal Ownership: Protect own health and safety as well as that of others report unsafe situations and make others aware of possible risks take into account safety in daily work
• Tech Savvy: Keep up to date on technological developments and make effective use of technology to achieve results

Education

• Post-secondary education equivalent to one year of Business Management or equivalent preferred.

Experience

• Greater than five years related working experience preferred.
• Working knowledge of positioning equipment, welding applications and equipment as an asset.
• Equipment repair and maintenance training is an asset.

Skills and Abilities

• Adaptable to set and prioritize work with varying exceptions.
• Ability to make critical decisions while following company procedures.
• Ability to work with a wide variety of people with different personalities and backgrounds.
• Ability to multi-task and work independently with little supervision.
• Must be able to proactively and methodically deal with conflicting goals and challenging situations
• Ability to effectively present information and respond to questions from groups in a business setting
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
• Ability to work as a team in the conception and review stages of a project.
• Ability to effectively build relationships with both internal and external customers.
• Detailed oriented with strong analytical and problem solving skills
• Ability to interpret and apply appropriate laws and regulations.
• Ability to work on multiple projects, meets deadlines, and creatively solves problems.
• Employ financial acumen in pursuit of business strategy and overall business goals.
• Must have excellent technical knowledge as well as strong interpersonal and management skills.
• Strong “customer service” mindset with an affinity for a ‘follow-up/follow-through’ management style and proactive communicator keeping supervisors, other leaders and their respective team updated.
• Able to manage multiple priorities between divisional, local and corporate management and demands.
• Ability to use computer equipment.