What are the responsibilities and job description for the Account Manager position at Red Thread?
The Account Manager assists the Sales Representative with maintaining and establishing a fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist the Sales Representative with all aspects of supporting the account to either increase or secure additional business. The Account Manager may also represent the Sales Representative and Red Thread at various project meetings, client meetings, and other customer meetings with the goal of enhancing Red Thread’s position as a primary vendor to the account and/or accounts.
Job Functions:
- Conduct sales calls with or without Sales Representative, as needed
- May process complete and accurate orders and track acknowledgements (with the Sales Coordinator, if applicable)
- Serve as primary point of contact and communication with the customer on designated projects
- Help to establish, develop and maintain the desired levels of customer satisfaction for each account. Monitor and measure Red Thread’s performance for quarterly reporting
- Publish status reports for review by the sales team and customer. Participate in regular team meetings and update all parties on the status of projects and activities
- Identify and enlist resources necessary to effectively service the customer
- Coordinate the production of installation drawings with the Designer/Architect and customer to ensure functionality of product as well as accuracy of specifications
- Coordinate requests for delivery, service and installation with Operations personnel or outside contractors
- Attend and take notes for all project meetings
- Perform site visits as necessary
- Be familiar with all contract agreements between the client and Red Thread
- Utilize all order management reports to track orders
- Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion
- Maintain accurate and standardized order records
Skills & Abilities:
- Strong customer service, presentation and organizational skills
- The ability to problem solve and to work in a team environment
- Strong attention to detail with excellent follow-through
- Solid computer skills: Word, Excel, Hedberg
Level of education/training/license:
- BA/BS degree
Experience:
- 2-5 years of industry experience preferred
