Director, Real Estate Operations

We’re building a world-class sales organization, putting the customer first at every step and hiring and developing the best agents and leaders in real estate. As the Director of our Southern California Markets you’ll lead the charge in these efforts; you are responsible for the performance of one of the most coveted real estate markets in the world. The top priorities of your position are to deliver on Redfin’s vision to be the best employer of real estate agents, to run a profitable operation and most importantly, to continue changing real estate in the consumer’s favor. Through your market managers and their team managers and agents, you’re responsible for delivering on an exceptional customer experience which includes growing your loyalty business, winning the high-end market and meeting or exceeding your revenue and profit targets. You are a team builder who is comfortable with ambiguity, while being a strategic decision-maker as you execute on the company’s go-to-market strategy. You hire well and build your talent through a strong culture, motivating your org and focusing on the things that matter. You are able to dig into the details and root causes but also can step back and see the big picture. You have an analytical mindset, and understand your business and it’s people. You provide actionable feedback for the success of your markets and the organization. As you master the responsibilities of overseeing markets, you’ll contribute at the senior level of operations, providing expertise in the sales process, sales programs and execution that benefit all of Redfin. Contributing to initiatives like our Best Agents strategy, our luxury brand, Premier, and customer loyalty efforts. Your success is striking a balance in your time between hiring and developing our next level of managers and overseeing their markets while providing a strong voice on what we need to do to be a more effective sales organization and the tools and features both our agents and customers need to win. This role will require you to travel approximately 5-7 days per month on average. The role reports to the Senior Vice President of Real Estate Operations. What You’ll Do Financial Responsibility: You will be held accountable for hitting revenue, profits and loyalty targets including growing market share. You will also assist in developing market budgets in alignment with company-wide annual growth plans. Build the Best Team: Ensure that we hire, train, develop and retain a world-class sales force, making Redfin the best employer in real estate. Lead and Inspire: Lead and guide market managers and team managers in the actions they need to take to meet and exceed their financial targets. You will also play an active role in fostering a diverse and inclusive culture. Entrepreneurial: Develop new ways of scaling our execution across all markets. You are disciplined in your approach and can help other senior leaders in execution strategies. Work Cross Functionally: You’ll work across organizations to provide feedback on what’s working and what isn’t with suggested ways of improving performance and delivering results for our customers and agents. Work on Key Initiatives: You’ll work on and own special projects that help the overall organization achieve results through execution on our programs and developing new processes for excellence. Who You Are Sales Leadership: 7 years successfully leading large distributed sales teams at scale within a complex corporate structure. You also have experience with residential real estate sales. You also have general management and P&L experience in functional or corporate roles. Values-driven Leader: You have a proven track record of building teams that are engaged, motivated, and eager to help earn the business through a values-based philosophy that starts with taking great care of the customer. You know what winning looks like and you’re obsessed with helping people deliver. Customer-first: You understand that best in class organizations earn that distinction by understanding the needs of their customers and presenting solutions that always put the customer first and helps them achieve their goals. Crisp Communicator: It’s easy for you to write your ideas down in an easily consumable format for other business leaders with enough detail and supportive data for decision making. You’re Intensely Curious: You can immerse yourself in the details to build a complete understanding of the customer journey and how your organization works to deliver business results. Presentation Skills: You are very comfortable presenting to large groups in a formal and informal setting. Analytical: You can rely on data to understand performance, spot trends, and develop action plans that guide the exec Redfin is an equal opportunity employer committed to hiring a diverse workforce. The compensation information below is provided in compliance with job posting disclosure requirements in Colorado, New York, New Jersey, Washington, and California. Base Pay Range: $153,500.00 - 229,700.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity. Potential for uncapped bonuses based on individual productivity goals. Potential for merit increases and stock grants based on performance. Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match. Redfin is an equal opportunity employer committed to hiring a diverse workforce. A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul. Redfin is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening after making conditional offers for employment. All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record histories. About Us Our mission is to redefine real estate in the customer’s favor. From the technology we build to the brokerage services we provide, every Redfinnian plays a part. Redfin Commitment to a Diverse Workforce A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the only way for a business to thrive over the long haul. The CE Shop Interested in a Redfin real estate role, but don't have a license? Accredited pre-licensing courses are available through our partner, The CE Shop. Click here to visit The CE Shop website.* *For terms and conditions, visit redfin.theceshop.com/legal. The CE shop is not owned or operated by Redfin. Redfin makes a small amount of money when you register for a course. Last Updated: January 1, 2023 This California Applicant Privacy Notice (“Applicant Notice”) describes our information practices relating to applicants and candidates for employment with Redfin Corporation, or our affiliates or subsidiaries (“Redfin,” “we,” “our,” “us,” or the “Company”) who are California residents (each an “Applicant” or “you”). This Applicant Notice is intended to satisfy the requirements of the California Consumer Privacy Act (as amended by the California Privacy Rights Act of 2020), and its implementing regulations (collectively the “CCPA”). TABLE OF CONTENTS 1. Scope and Relation to Other Policies 2. What Personal Information Do We Collect? 3. Where Do We Get Your Personal Information? 4. Why Do We Collect Personal Information? 5. Disclosure of Personal Information 6. How Long Do We Retain Personal Information? 7. Security 8. How You Can Update Your Personal Information 9. Your California Privacy Rights 10. Changes to This Applicant Notice 11. Contact Us 1. Scope and Relation to Other Policies This Applicant Notice applies to the Personal Information we collect about our Applicants. This Policy supplements other agreements, including any Non-Disclosure Agreement(s), if applicable. This Applicant Notice applies to any information that identifies, relates to, describes, is reasonably capable of being associated, or could reasonably be linked, directly or indirectly, with you (subject to some exemptions under the CCPA) (“Personal Information”). Note, our information practices may vary depending upon the circumstances, such as the location or role for which you are applying. This Applicant Notice does not address or apply to our information practices that are not subject to the CCPA, such as: Publicly Available Information. Information that is lawfully made available from government records, information we have a reasonable basis to believe is lawfully made available to the general public by you or by widely distributed media, or by a person to whom you have disclosed the information and not restricted it to a specific audience. Deidentified Information. Information that is deidentified in accordance with applicable laws. Aggregated Information. Information that relates to a group from which individual identities have been removed. Protected Health Information. Information governed by the Health Insurance Portability and Accountability Act or California Confidentiality of Medical Information Act. Activities Covered by the Fair Credit Reporting Act. This includes information we receive from consumer reporting agencies that are subject to the Fair Credit Reporting Act, e.g., information contained in background check reports we obtain as part of our vetting process. This Notice also does not apply to the Personal Information we collect from our customers, contractors, employees, or our Applicants in the context of their personal use of our products and services, which are subject to different notices. For additional information on our general privacy practices, please visit our online Privacy Policy. We may provide Applicants additional notices about our information practices that are covered by other laws (e.g., if we conduct a background check). 2. What Personal Information Do We Collect? The following identifies the categories of Personal Information we collect about Applicants (and have collected in the prior 12 months), as enumerated by the CCPA. Identifiers. Such as real name, alias, job title, address, unique personal identifier, online identifier, email address, date of birth, social security number, driver’s license number, and other government identifiers. Characteristics of Protected Classifications. Such as age (40 years or older), race, ancestry, national origin, citizenship, physical or mental disability, sex, sexual orientation, gender identity, veteran or military status, and other characteristics of protected classifications under California or federal law. This information is generally collected on a voluntary basis and is used in support of our equal opportunity and diversity and inclusion efforts, as well as any reporting obligations or where otherwise required by law. Internet or Other Electric Network Activity Information. Such as information about applicants’ interaction with our portals, website, applications, or advertisements, including, but not limited to, browsing history, clickstream data, and search history. Audio, Electric, Visual, or Similar Information. Such as information collected via call recordings, recorded meetings, videos, photographs, and CCTV footage to secure our offices and premises. Employment-Related Information. Such as previous positions held, skills and experience, job duties, certifications, and licenses. Education Information. Such as education records, including grades, transcripts, student disciplinary records, or any other related information you chose to provide. Sensitive Personal Information. Such as your social security number, driver’s license number, race or ethnic origin, medical condition, and physical or mental disability. Inferences and Preferences. Such as inferences and preferences reflecting an Applicant’s preferences, characteristics, attitudes, behaviors, and abilities. 3. Where Do We Get Your Personal Information? We generally collect the categories of Personal Information identified above from the following categories of sources: Directly from you; From recruiters and recruiting platforms; From publicly available information and sources; From former employers (with your prior permission); From our service providers, representatives, and agents; and From any references you provide. 4. Why Do We Collect Personal Information? We generally collect Personal Information as reasonably necessary for the following business or commercial purposes, as permitted by applicable laws: Recruiting and Hiring. We use Personal Information from your application and through the interview process to evaluate your qualifications and eligibility for employment. This includes identifying Applicants, scheduling interviews, conducting background checks, evaluating qualifications, extending offers, communicating with Applicants, maintaining Applicant information for future consideration, and supporting our equal opportunity employment practices. Defending and Protecting Rights. We use Personal Information to protect and defend our rights and interests and those of third parties, including to manage and respond to Applicant and other legal disputes, to respond to legal claims or disputes, and to otherwise establish, defend or protect our rights or interests, including without limitation, Redfin’s trade secrets and other intellectual property, and protecting the rights, property, and reputation of Redfin and its workforce, or the rights, interests, health or safety of others, including in the context of anticipated or actual litigation with third parties. Compliance with Legal Obligations. We use Personal Information to comply with applicable legal obligations (such as determining hiring eligibility or responding to subpoenas and court orders) as well as assessments, reviews and reporting relating to such legal obligations, including under employment and labor laws and regulations, Social Security and tax laws, environmental regulations, workplace safety laws and regulations, and other applicable laws, regulations, opinions, and guidance. 5. Disclosure of Personal Information Purposes for Disclosing Personal Information We may disclose the categories of Personal Information identified in Section 2 for the following business purposes. Evaluate Candidacy. We may disclose Personal Information when it is necessary to provide services you request and where it is necessary to identify Applicants, schedule interviews, and otherwise evaluate your qualifications and eligibility for employment. Protection of Us and Others. We may disclose Personal Information if required to do so by law, to protect rights, property, or safety of our employees, contractors, owners, members, and guests, ourselves or others; or where we have a legitimate interest in doing so. Categories of Recipients We may disclose Personal Information to the following categories of recipients: Affiliates and Business Partners. We may disclose Personal Information to our affiliates and business partners where necessary to evaluate your candidacy for employment or for business operations purposes. Service Providers. We may disclose Personal Information to our service providers who perform services on our behalf, such as recruiters or recruitment platform providers. Our service providers are required to take appropriate security measures to protect your Personal Information in line with our policies and are not permitted to use Personal Information for their own purposes. Government Entities and Agencies. To comply with our legal obligations and where otherwise required by law, we may disclose the following categories of Personal Information to applicable regulatory and government entities: identifiers, characteristics of protected classifications, and employment-related information. Data Analytics Providers. To perform system analytics, we may disclose the following categories of Personal Information to data analytics providers: identifiers and internet and network activity information. 6. How Long Do We Retain Personal Information? We store your Personal Information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions that require data retention (e.g., issued any legal holds or otherwise need to preserve data). Rather than delete your Personal Information, we may also deidentify it in accordance with the CCPA, by removing identifying details. If we deidentify any Personal Information, we will not attempt to reidentify it. 7. Security Redfin takes reasonable and appropriate administrative, technical, and physical measures designed to protect the Personal Information we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Please be aware that despite our efforts, no data security measures can guarantee security. You should take steps to protect against unauthorized access to your passwords and login details. 8. How You Can Update Your Personal Information It is important that the information contained in our records is both accurate and current. We offer various self-help functions within our recruitment platform that will allow you to update your Personal Information. If your Personal Information changes during the interview process, you can use these self-help tools to update your Personal Information. 9. Your California Privacy Rights A. Applicant Privacy Rights If you are a resident of California, starting January 1, 2023, you may have additional rights regarding your Personal Information under the CCPA. These rights include: Right to Know/Access. You have the right to request (subject to certain exemptions): The categories of Personal Information we collected about you; The sources from which we have collected that Personal Information; Our business or commercial purpose for collecting, selling, or sharing that Personal Information; The categories of third parties to whom we have disclosed that Personal Information; and A copy of the specific pieces of Personal Information we have collected. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Information. Applicants seeking to update their information may do so at any time by using our recruitment platform. Right to Delete. Subject to certain exceptions, you have the right to request deletion of Personal Information that we have collected from you. Please note, Redfin is not obligated to delete Personal Information that is required to comply with applicable laws. Right to Opt-Out. Under the CCPA, California residents may have the right to opt-out of the “sale” or “sharing” of Personal Information. California CCPA defines a "sale" as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available Personal Information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, if you apply to an open position on our website, we may “sell” or “share” (as defined by the CCPA), the following categories of Personal Information: Identifiers, and Internet or Other Electric Network Activity Information. We “sell” or “share” these categories to third-party advertising networks, analytics providers, and social networks for purposes of marketing and advertising. We do not sell or share any Personal Information about individuals who we know are under sixteen (16) years old. To opt out from the sharing or sale of Personal Information, please click on the “Do Not Sell or Share My Personal Information” link on the bottom of the website homepage. Right to Limit Use and Disclosure. Subject to certain conditions and exceptions, you may have the right to limit the use and disclosure of “Sensitive Personal Information,” as defined under the CPRA. However, we do not engage in activities triggering this right. Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section. B. Exercising Your California Privacy Rights To exercise any of these CCPA rights, please use one of the following methods: Emailing us at privacy@redfin.com Calling us at 1-844-759-7732 Filling out our webform. Please indicate you are exercising your “CCPA rights.” Redfin will need to confirm your identity before fulfilling the request, so please provide us with your full name, the email address you used to communicate with us, your address, and any applicant number you were assigned. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial. You may designate someone as an authorized agent to submit requests and act on your behalf. To do so, you must provide us with written permission to allow the authorized agent to act on your behalf. We may also ask you directly to verify that you have authorized your authorized agent to act on your behalf. 10. Changes to This Applicant Notice This Applicant Notice is reviewed and updated periodically consistent with applicable law and to ensure it accurately describes our information practices and procedures. When we update this Applicant Notice, we will also revise the “Last Updated” date at the top of this document. See our most recent Applicant Notice here 11. Contact Us If you have questions or concerns regarding this Applicant Notice or the handling of your Personal Information, please contact us at: privacy@redfin.com Legal Dept Redfin Corporation 1099 Stewart Street, Suite 600 Seattle, WA 98101