What are the responsibilities and job description for the IT Support Technician position at Redwire Space?
Bring your passion for space!
Redwire is accelerating humanity’s expansion into space by delivering reliable, economical and sustainable infrastructure for future generations.
Roccor, a Redwire business unit, is accelerating humanity's expansion into space through specializing in manufacturer high-reliability satellite technologies, solutions, and products. These cutting-edge capabilities address cost and performance limitations that are helping to revolutionize spaceflight and are currently being utilized on missions with NASA, the Department of Defense, and several commercial space companies.
Summary of Role
Bring your experience to support technical, network, and infrastructure support and provide professional, courteous on-site and remote troubleshooting of Microsoft Office 365 and IT Infrastructure
RESPONSIBILITIES:
Bring your experience to support technical, network, and infrastructure support and provide professional, courteous on-site and remote troubleshooting of Microsoft Office 365 and IT Infrastructure
RESPONSIBILITIES:
- Provide End User support in a hybrid Office365 environment including SharePoint, OneDrive, and Exchange Online
- Manage firewalls and network equipment (i.e. Fortigate, Cisco, etc.)
- Maintain and service rack mounted servers / switches / routers and other associated hardware.
- Develop and support LANs, WANs, TCP/IP, Routing, VPN’s, and Firewall.
- Support Windows Server environments, Active Directory, Azure Active Directory and GPO design & management.
- Support Wireless network setup, management and security.
- Provide support and maintenance to various SaaS applications
REQUIREMENTS:
- An Associates Degree/technical diploma, or equivalent job experience and/or training
- Minimum of 3-5 years experience (w/a 2 year degree or 6 years without), supporting Microsoft and associated desktop applications running in a networked environment.
- Experience with High-security environments (Security Certificates, and PIV).
- Proficiency in Microsoft Domains, AD, Azure AD Windows, Office Suite and 365
- Experience troubleshooting & repairing server & PC hardware
- Excellent verbal, written communication and customer service skills with the ability to support throughout the organization.
- Strong analytical and problem-solving skills, including understanding of MS Office tools.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- US Citizen or Green Card holder (Visa sponsorship not accepted).
DESIRED SKILLS
- Bachelor’s degree is strongly preferred.
- Experience working in a manufacturing environment
- Prior experience with Linux operation systems
- Maintains knowledge of technology innovations and trends.
- Demonstrated ability to take responsibility for projects and follow-through to achieve objectives.
- Excellent time management skills in a competing priority environment
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Ability to travel - primarily local during the business day, although some out-of-area and overnight travel may be required.
- Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.
Pay Range:
$45,000 - $85,000
How We Determine What We Pay (Compensation Philosophy)
Redwire determines pay for positions using local, national, and industry-specific survey data, for our locations throughout the US. We will evaluate external equity and the cost of labor/prevailing wage index, in the relative marketplace for jobs directly comparable to jobs within our company.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will be considered for higher pay.
Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here
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