Customer Engineer

We are looking for a Customer Engineer to work with some of our newest customers, guaranteeing their technical success. The ideal candidate will have a history of working in a fast-paced environment helping guide customers as they grow with Elastic. The role will also support our one-to-many and one-to-few efforts as we scale our approach to remediating customer friction points.

What you will be doing:

• Serving as a technical point of proactively engaging Elastic customers across the breadth of the Elastic customer journey
• Working in a pooled model triaging and taking customer requests
• Lead some engagements with a subset of Elastic’s most critical new Cloud customers on a 1:1 basis guiding them through a successful onboarding process
• Providing technical, architectural, and best practice guidance
• Understand the breadth of Elastic’s services and support offerings to make suggestions to customers based on their use case
• Identify customer friction points through customer interaction and provide feedback on programmatic remediation
• Using customer adoption and retention metrics to inform your team strategy
• Reporting back on common themes in customer interactions to inform how we structure and iterate our customer engagement model
• Authoring material for internal and customer-facing Knowledge Base articles based on impactful themes identified from customer interactions
• Deliver periodic customer-facing webinars on some of the above themes

What you bring along:

• A track record of technical success in a customer-facing environment
• A demonstrable ability to articulate the benefits of modern platforms, software, and technology
• Self-starter who is able to analyze current processes and develop ideas based on a deep understanding of how customers engage with products
• Willingness to learn the breadth of Elastic’s offering and how customers utilize Elastic in their wider business environments
• The ability to inspire groups both large and small 
• Ability to learn new technologies quickly
• A background as an engineer or developer who loves working with other developers to get the most out of their deployments

Bonus points:

• Working knowledge of the Elastic Stack
• Experience working in a growing global organization

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