Business Analyst

Job Overview:

Reframe Solutions is a fast-growing software development company in the Hartford area, with a growing product line. We are hiring a talented Business Analyst to join our team. If you're excited to be part of a winning team, ReFrame Solutions is a great place to grow your career. You'll be glad you applied to ReFrame!

Responsibilities:

• Gather and document customer requirements using Agile methodologies
• Translate, write, and understand detailed customer and technical requirements
• Respond promptly and appropriately to customer needs and inquiries
• Work closely with development team in identifying and performing updates to the application
• Under the direction of the Product and Program Managers, create training materials pertaining to computer troubleshooting and usage and perform client trainings.
• Actively monitor, maintain and resolve technical issues related to cloud hosted instances
• Perform Functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions
• Contribute to other ad hoc inquiries and assist on internal projects as needed
• Must able to understand the database tables and columns
• Preferrable to query the database to validate the application functions

Qualifications:

• A bachelor's degree in computer science or related technology field is preferred
• 5-7 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
• Strong analytical skills and ability to remain highly organized in a deadline driven environment, while maintaining strict attention to detail
• Thorough and comprehensive documentation skills
• Experience with data migration validation
• Self-starter and ability to work independently to meet deliverables
• Excellent listening, interpersonal, written, and oral communication skills
• Ability to prioritize and manage several milestones and projects efficiently
• Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
• High Proficiency with analytical tools such as Microsoft Excel and SQL
• Experience working with state agencies with experience understanding state and federal guidelines and regulations preferred
• Position may require 25-50% travel in the future

ReFrame Solutions offers excellent benefits – Including health, dental, and retirement!

ReFrame Solutions is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.