Customer Service Representative

COMPANY OVERVIEW

Regal Art & Gift, Inc. is a dynamic wholesale distribution company in the gift, home and garden décor industries. Exclusive product designs and a professional sales and marketing strategy have helped the company grow dramatically over the past 25 years to become a leader in the industry ranking among the top companies in its product categories on Giftbeat's national retailer surveys. The corporate headquarters are conveniently located off Hwy 680 in Concord, CA.

Position Description

Our Customer Service Representatives are responsible for responding to customer needs and inquiries, order flow processing and review, customer claims, data input, and accuracy of customer information in computer systems. This position reports to the Customer Service Manager.

Responsibilities

Customer Service

• Handle inbound and outbound calls regarding: order entry, damage/shipping claims, catalog requests and general questions.
• Redirect incoming calls to appropriate departments as required.
• Send/receive emails to customers and sales reps to communicate order issues, policies and pertinent information.
• Obtain authorizations and process credit card payments.
• Process backorders
• Handle freight/merchandise claims with common carriers (such as FedEx)
• Work with top accounts to ensure continued good relationships
• Maintain daily order flow (via EDI) to our Kansas Distribution Center

Data Processing

• Order entry or download of purchase orders from trade shows, sales software, fax, and e-mail.
• Create new Customer accounts and input required data and maintain such data.
• Customer/Prospect database maintenance
• Log completed activities in our contact relationship management software

Personal Skills

• Positive Attitude and willingness to learn.
• Excellent telephone and people skills displaying a professional customer service attitude.
• Ability to multi-task and prioritize workload.
• Organized and detail-oriented.
• Must be PC literate with working knowledge of MS Office, including Word and Excel.
• Type 50 WPM accurately.
• Experience with Microsoft Dynamics - Great Plains or other ERP system is a plus.

Salary & Benefits:

• Competitive salary commensurate with experience
• Health, Dental, Vision, Life and Disability insurance
• 401K with matching
• 15 days PTO the first 5 years and 20 days thereafter.
• 7 major paid holidays

For immediate consideration, please email your resume and tell us why you feel you are a good fit for this position.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person