Service technician

Position : Powertrain Customer Service Technician - HYBRID

Location : Milwaukee, Wisconsin - HQ - OR - Florence, Kentucky

Reports To : Manager II, Commercial Operations

Position Summary :

The Powertrain Customer Service Technician serves as the primary contact for requests for orders, quotes, product questions, drawing approvals, as well as a myriad of other customer inquiries.

In this position you will be responsible for working with Sales, Customer Service, Application Engineering, and Plant Operations to support Powertrain order entry, order management, and planning activities for designated powertrain solutions projects.

Responsibilities :

• Perform order entry for Powertrain Orders that will be assembled or consolidated at our Canal St facility
• Assist with product quoting and coordinating large projects with components across Regal Rexnord
• Ability to coordinate across multiple teams
• Proactive about learning new systems and products to support the Powertrain initiative
• Support Commercial Operations quoting team
• Work with Commercial Operations, Applications Engineering, Purchasing, and Assembly to support demand management process for assigned Powertrain Projects
• Coordinate project quotes across any / all business entities
• Coordinate customer requests / documentation between organizations
• Provide Commercial Operations management feedback on order entry / processing errors to address through training and development
• Manage open order report for projects assigned; past due sales orders, order fulfillment opportunities and Identify and fix issues
• Customer Service SME (subject matter expert) participating in plant improvement initiatives and continuous improvement, including 80 / 20

Education, Experience & Skills Required :

• High School diploma required
• College degree or equivalent work experience preferred
• Four years of professional Customer Service experience required
• Minimum of 2-year experience within the Regal Rexnord Customer Care Team or Comparable business experience, preferred
• Demonstrated proficiency in keyboarding skills, Ability to type approx. 45 words per minute
• Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required
• Advanced Excel Skills required; vlookup, pivot tables & reporting tools
• Experience with Oracle & / or SAP (or other ERP systems) preferred
• CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
• Experience navigating and utilizing corporate websites & eCommerce platforms required
• Demonstrates a high level of product knowledge to address more complex customer inquiries. Understands component make up of products and more depth knowledge of features and product functionality
• Can process product substitution / interchange independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigation
• Team oriented with the ability to influence & organize others
• Consistently demonstrated patience and approachability with other team members
• Demonstrates ability to work & motivate in a highly dynamic team and fast-paced environment with continuous challenges
• Consistently demonstrates situational adaptability and resourcefulness leadership
• Leads by example in demonstrating Regal Rexnord core values
• Superior and Consistent communication / interpersonal & organizational skills
• Superior and Consistent ability to manage daily workload

Expected Salary : $35,000 - $55,000 per year

Please note that compensation is based on a variety of factors when extending offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations.

LI-AB1 #LI-Hybrid

Benefits

Medical, Dental, Vision and Prescription Drug Coverage

Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

Paid Time Off and Holidays

401k Retirement Plan with Matching Employer Contributions

Life and Accidental Death & Dismemberment (AD&D) Insurance

Paid Leaves

Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power,transmitand control motion.

The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

The Company’s automation offering,comprisedof controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments : Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control.

Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail .

Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

Last updated : 2024-05-24

Salary : $35,000 - $55,000