What are the responsibilities and job description for the Receptionist position at REGENCY GROUP?
Job Details
Description
Primary Responsibilities
The Receptionist is responsible for answering telephone calls and guiding residents, family members, visitors and staff to appropriate personnel for assistance. This person works in conjunction with the facility Administrator and Business Office personnel to ensure that the Business Office works efficiently.
Essential Functions
- Answer telephone calls in a timely and pleasant manner
- Assist with mail distribution
- Assist with general office duties as assigned by the Business Office Manager and/or facility Administrator
- Responsible for accounts payable, collecting, processing and submitting invoices for payment in a timely manner
- Assist with updating employee phone list as needed
- Assist with mailing out monthly resident statements for room and board
- Actively assist and participate in the enhancement of the lives of our residents through our dedicated approach to patient care and our census building program.
- Actively assist and participate in the development and retention of staff through recruitment, training and nurturing the employees of the nursing facility
- Assists in verification of EPLS and OIG for vendors (initial, monthly & annually)
- Perform other duties and tasks as assigned by the Business Office Manager
Qualifications
Educational/Training Requirements
-
High School diploma or equivalent is required
Licensing Requirements
- None
Experience Requirements
- Excellent oral/written communication skills
- Knowledge of Microsoft Office (Word, Excel, Outlook)
- Excellent organizational and customer service skills
Physical Demands
The physical demands described here are representative but not necessary all inclusive, of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
| Action | Rarely | Occasionally | Frequently |
| Lifting - 1-25 lbs | X | ||
| Lifting - 25-50 lbs | X | ||
| Lifting - 50+ lbs | X | ||
| Carrying - 1-25 lbs | X | ||
| Carrying - 25-50 lbs | X | ||
| Carrying - 50+ lbs | X | ||
| Pushing/Pulling - 1-25 lbs | X | ||
| Pushing/Pulling - 25-50 lbs | X | ||
| Pushing/Pulling - 50+ lbs | X | ||
| Sliding/Transferring - 1-25 lbs | X | ||
| Sliding/Transferring - 25-50 lbs | X | ||
| Sliding/Transferring - 50+ lbs | X | ||
| Standing | X | ||
| Sitting | X | ||
| Walking | X | ||
| Speaking | X | ||
| Driving | X | ||
| Balancing/Climbing | X | ||
| Stooping/Kneeling | X | ||
| Crouching/Crawling | X | ||
| Reaching | X | ||
| Hearing/Listening | X | ||
| Seeing | X | ||
| Turning/Twisting/Leaning | X |