Collection analyst

Collections Analyst

New Haven, CT, USA Req #200

Tuesday, January 30, 2024

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers.

Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations.

Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

JOB SUMMARY :

Responsible for the analysis and reporting of collection related activities. This position will help evaluate and execute Collections Master Plan and its effectiveness to mitigate uncollectible risk and proactively adjust collection strategies across RWA.

Coordinates and improves collection activities within the division and with outside agencies to assure timely and appropriate collection action on delinquent accounts in adherence to RWA Rules and Regulations and state law.

Effectively utilizes SAP BW aging reports to determine the condition of receivable by account class to determine collection effort based on account type and status.

Targets collection effort by segmenting receivables by balances owed, type, aging bucket, and status to determine the most effective collection method;

staffed outbound calls, systematic collection campaigns, receivership, 3rd party collection agency or legal action. Prepares month end report on collection activities. Approves write-offs.

ESSENTIAL FUNCTIONS :

• Tracks & Provides credit and collections KPI's & analysis to Director of Customer Care & Collections supervisor to support corporate goals.
• Reviews BW Accounts Receivable aging reports to segment, prioritize and target collection action.
• Provide weekly and monthly reports to the Director of Customer Care on results of collection activities; Top 100, liens, disconnects etc.
• Analyze anomalies in aging reports; reviews and analyzes data; executes system reports as required to determine potential dunning issues that prevent notification and / or disconnects.
• Works closely with Management to develop, improve, and implement collection strategies and process improvements.
• Collaborates with others to help verify the root cause of anomalies and issues that arise, Customer Care staff, Field Service, Finance, IT & Transformation.
• Coordinates with proper departments to troubleshoot and resolve data or system issues.
• Reviews Accounts Receivable trends at a granular level; by account class, account type and / or town.
• Provides input on process & system changes needed to improve collection effectiveness.
• Participates in testing on changes in configuration or enhancements that impact dunning and BW aging reports.
• Provide data and assistance, as required, to develop trends by aging, arrearage, account type, town, or account status.
• Other duties as necessary to accomplish and support the strategic and tactical initiatives of the RWA.
• Supports the mission, vision, and values of the organization.

JOB QUALIFICATIONS :

Minimum Educational Requirement :

BS / BA in Business with a concentration in accounting preferred

Experience / Skills / Abilities :

• Background in accounting with Accounts Receivable experience.
• Microsoft Dynamics, Great Plains, and PowerBI experience a plus
• Demonstrated analytical abilities and problem-solving skills.
• Ability to communicate effectively with all levels of personnel and vendors.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Knowledge of Microsoft Suite and proficient in Excel
• Ability to work with teams and provide direction.

Salary : $67,349 negotiable to a higher rate for the right candidate

To be considered for this position please fill out this survey : https : / / go.cultureindex.com / p / gvBbamkf1afMZa2Orh8

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut.

Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.

Other details

• Pay Type Salary
• Hiring Rate $67,349.00

Apply Now

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This position will help evaluate and execute Collections Master Plan and its effectiveness to mitigate uncollectible risk and proactively adjust collection strategies across RWA.

Coordinates and improves collection activities within the division and with outside agencies to assure timely and appropriate collection action on delinquent accounts in adherence to RWA Rules and Regulations and state law.

Effectively utilizes SAP BW aging reports to determine the condition of receivable by account class to determine collection effort based on account type and status.

Targets collection effort by segmenting receivables by balances owed, type, aging bucket, and status to determine the most effective collection method;

staffed outbound calls, systematic collection campaigns, receivership, 3rd party collection agency or legal action. Prepares month end report on collection activities.

Approves write-offs. nESSENTIAL FUNCTIONS : n nTracks & Provides credit and collections KPI's & analysis to Director of Customer Care & Collections supervisor to support corporate goals.

nReviews BW Accounts Receivable aging reports to segment, prioritize and target collection action. nProvide weekly and monthly reports to the Director of Customer Care on results of collection activities;

Top 100, liens, disconnects etc. nAnalyze anomalies in aging reports; reviews and analyzes data; executes system reports as required to determine potential dunning issues that prevent notification and / or disconnects.

nWorks closely with Management to develop, improve, and implement collection strategies and process improvements. nCollaborates with others to help verify the root cause of anomalies and issues that arise, Customer Care staff, Field Service, Finance, IT & Transformation.

nCoordinates with proper departments to troubleshoot and resolve data or system issues. nReviews Accounts Receivable trends at a granular level;

by account class, account type and / or town. nProvides input on process & system changes needed to improve collection effectiveness.

nParticipates in testing on changes in configuration or enhancements that impact dunning and BW aging reports. nProvide data and assistance, as required, to develop trends by aging, arrearage, account type, town, or account status.

nOther duties as necessary to accomplish and support the strategic and tactical initiatives of the RWA. nSupports the mission, vision, and values of the organization.

n nJOB QUALIFICATIONS : nMinimum Educational Requirement : n nBS / BA in Business with a concentration in accounting preferred n nExperience / Skills / Abilities : n nBackground in accounting with Accounts Receivable experience.

nMicrosoft Dynamics, Great Plains, and PowerBI experience a plus nDemonstrated analytical abilities and problem-solving skills.

nAbility to communicate effectively with all levels of personnel and vendors. nStrong written and verbal communication skills.

nStrong organizational skills. nKnowledge of Microsoft Suite and proficient in Excel nAbility to work with teams and provide direction.

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New Haven, CT, USA

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Last updated : 2024-02-23